At a Glance
- Tasks: Lead and inspire retail teams while driving exceptional customer experiences.
- Company: Join Aesop, a global brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% product discount, competitive bonuses, and professional development opportunities.
- Other info: Dynamic work environment with a focus on personal growth and community impact.
- Why this job: Be a part of a creative team that values diversity and excellence in every aspect.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Purpose of Role
The Retail Business Manager (RBM) is a strategic and operational leader for a portfolio of stores and has the primary responsibility to translate the vision of Aesop into a flawless execution on the shop floor. The RBM spends 80% of their time in store building strong teams and relationships and ensures exceptional commercial performance whilst preserving brand culture, customer experience and service excellence. The RBM is an ambassador for Aesop and a role model of excellent leadership behaviours.
Key Experience, Knowledge & Skills
- Lead performance: Owns and manages the P&L for their store network.
- Collaborates with Store Managers to develop strategic and tailored annual and quarterly commercial plans for their portfolio of stores.
- Monitors and analyses performance and optimizes KPIs (e.g. NPS, Conversion, UPT, ATV) to drive performance growth.
- Proven experience of successfully leading a team of managers in a customer and sales focused environment using evidence-based performance indicators e.g. retail or hospitality.
- Effectively recruits to the needs of their business.
- Takes ownership for facilitating the onboarding of their direct reports.
- Accomplished at team building, motivation and development.
- Coach and provide feedback on performance.
- Demonstrated ability to lead discussions that centre on performance improvement.
- Proactively plans for development and succession.
- Role models the creative art of selling through exceptional conversations, prioritising engaging with customers on the shop floor.
- Possesses a keen interest in Aesop’s categories.
- Strong written and verbal communication skills.
Lead business operations:
- Experience in multi-site management.
- Solves problems and makes decisions within business frameworks.
- Track record of strong relationship management and collaboration.
Suitability Considerations
People who thrive in this role:
- Possess a customer-focused mindset.
- Drive and lead portfolio business.
- Are motivated by delivering on or exceeding goals and targets through the delivery of an excellent customer experience.
- View the development of their people as a top priority.
- Ensure Methodos non-negotiables are upheld by partnering with the Store Manager and Trainer to provide feedback and coaching to store teams.
- Strive to develop competency in systems and processes.
- Enjoy leading and operating in a fast-paced and dynamic omnichannel retail environment with a focus on utilising digital clienteling and CRM tools.
- Demonstrate an entrepreneurial mindset in which they think of their portfolio of stores as their own business; proactively innovating and decision making within an agreed framework.
- Have pride in how they present themselves and uphold adherence to the Aesop grooming guidelines.
- Are adaptable and responsive in rapidly changing operating conditions.
- Understand, embrace and convey our Aesop values.
- Considers diversity and inclusion as essential to success.
Aesop Values
- Respect: We take every opportunity to work together in an environment of mutual trust, candour and honesty. We believe that the best and most creative ideas are arrived at and accomplished collectively, with personal and cultural differences celebrated and fostered.
- Creativity: We embrace all creative possibilities and challenges, particularly those that arise in times of change and evolution. We have a strong desire to learn more, aim higher and examine more keenly, with a love of the unusual and interesting. We explore ideas and have a thirst for deeper understanding through constructive debate.
- Excellence: We go beyond what is expected, seeking to have a broader and longer lasting impact and producing outcomes of impeccable quality. We are unremitting in the pursuit of excellence; attention to detail and quality permeate every aspect of our working day.
- Passion: We apply energy and enthusiasm to all our activities and express passion in our working life. We have the strength to bounce back from setbacks and continue in our enthusiastic pursuit of creative endeavours.
- Integrity: We hold fast to an unwavering moral compass predicated on honesty, effort and quality. Integrity, principles and ethics matter to us, and resonate within every decision we make.
Employee benefits include:
- Up to 50% product discount.
- Cycle to work scheme.
- In-house Product and Core skills training.
- Competitive bonus opportunity based on Store performance.
- Suite of options to aid development, including complimentary access to LinkedIn Learning.
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness.
Recruitment Process
- CV Submission & Review.
- Screening with Talent Acquisition Manager.
- Interview with HR.
- Interview with Retail Director UKI.
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Regional Retail Business Manager | Aesop in London employer: L'oreal Usa
L'Oréal USA is an exceptional employer, offering a vibrant work culture in Greater London that prioritises inclusivity and customer engagement. With benefits like up to 50% off products, wellness initiatives, and ample opportunities for professional growth, employees are empowered to thrive both personally and professionally while contributing to a leading global brand.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Retail Business Manager | Aesop in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like L'oreal Usa, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like L'oreal Usa!
We think you need these skills to ace Regional Retail Business Manager | Aesop in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at L'oreal Usa, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at L'oreal Usa and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show L'oreal Usa that you’re ready to jump in and contribute right away!
How to prepare for a job interview at L'oreal Usa
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
