At a Glance
- Tasks: Drive skincare sales and engage customers through events and training.
- Company: Join L'Oréal, the world's leading beauty company with a vibrant culture.
- Benefits: Competitive salary, exclusive product perks, and generous holiday time.
- Other info: Dynamic role with travel opportunities across the UK and Ireland.
- Why this job: Be the face of luxury skincare and inspire others in the beauty industry.
- Qualifications: 3+ years retail experience and a passion for skincare.
The predicted salary is between 36000 - 60000 £ per year.
L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible. Are you ready to make an impact and be part of the journey?
Representing the L’Oreal Luxe Multi-Brand Skincare portfolio, you will be the National face of the brand's Skincare Category across the UK & Ireland. Bringing to life our brands’ heritage and values in store, whilst developing partnerships to drive retail business within our key retailers and store teams. You will also be a key partner in building Advocacy and working with Influencers. Your mission is to inspire our customers to drive engagement, loyalty and performance of the brands.
KEY JOB ACCOUNTABILITIES- DEVELOP BUSINESS through SALES & EVENTS – Top Doors UKI (60%)
- Skincare Performance Leader - Driving category growth through in-store events, on counter beauty tech experiences and beauty room appointments.
- Generate turnover, brand awareness and loyalty through events and PR.
- Develop CRM at POS & online to build customer loyalty.
- Follow main KPIs including customer satisfaction/MS and take action to follow through and act upon to develop them.
- Drive POS events and sell at POS (Priority on top doors), applying skincare through events, animations, skincare masterclasses, photo shoots, backstage, embodying brand image, attitude & service level.
- Offer elevated skincare treatments for VIP clients in top doors.
- DEVELOP BA’S SKINCARE EXPERTISE through TRAINING & COACHING (20%)
- Adapt training material & techniques, developing customer-centric skincare routines with application techniques to support effective sales.
- Support in Training and developing Skincare Expert Community and BAs on products, 7 step selling-method: link & cross-selling.
- Coach Skincare Experts & BAs at POS to ensure they are reaching KPIs.
- Up-skill BA knowledge & know-how in top doors by being a role model.
- Animate a Skincare learning community with passion, building a team of Skincare Experts.
- Stay up-to-date with competition & trends inspire a community that drives retail through PR & DIGITAL content creation.
- PR & PRODUCT SHOOTS (20%)
- In full coherence with brand requirement & marketing, Influence internally and externally through community management: FB, Instagram, TikTok.
- Play a PR role, including in Digital in coherence with the Brand image and requirements.
- Incarnate the Brand image & experience for Skincare at POS, toward journalist, VIP, key influencers and bloggers.
- Act as an elevated luxury skincare representative & brand ambassador for L’Oreal Luxe brands — guest appearances, in-store and virtual events, press & influencer partnerships/events.
- Minimum of 3 years Retail experience.
- Highly skilled in skincare – storytelling, ingredient and premium service focused.
- Proven track record of driving retail results, providing exceptional customer service.
- Proven track record of regularly setting up, promoting and executing successful face to face and virtual masterclass events.
- Flexible approach to availability in line with the needs of the business.
- Comfortable with travelling and occasional overnight stays.
- Entrepreneurial Spirit: Well-developed analytical skills, with the ability to identify business opportunities.
- Achievement of Event Targets.
- Contribute to driving Retail Performance in regions.
- Exceptional consumer experience.
- High level Skincare Expertise.
- Eventing and Activation.
- Omni Retail Education Manager – Skincare.
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday.
L'Oreal Luxe National Skincare Expert, UKI in London employer: L'oreal Usa
L'Oréal Luxe is an exceptional employer that fosters a vibrant and creative work culture, empowering employees to thrive in the beauty industry. With a commitment to innovation and excellence, we offer extensive training and development opportunities, competitive compensation, and exclusive product perks, all while promoting a healthy work-life balance with generous time off. Join us in shaping the future of beauty and making a meaningful impact across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land L'Oreal Luxe National Skincare Expert, UKI in London
✨Tip Number 1
Get to know L'Oréal Luxe inside out! Familiarise yourself with their skincare products and brand values. This way, when you chat with them, you can show off your passion and knowledge, making you stand out as the perfect fit.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and showcasing your retail experience. Think about specific examples where you've driven sales or created memorable customer experiences – this will help you shine during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the L'Oréal Luxe team and ready to make an impact!
We think you need these skills to ace L'Oreal Luxe National Skincare Expert, UKI in London
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare shine through! Share your experiences and how they’ve shaped your understanding of the industry. We want to see that you’re not just knowledgeable but genuinely excited about the world of beauty.
Tailor Your Application:Make sure to customise your application for the National Skincare Expert role. Highlight relevant experiences and skills that align with the job description. We appreciate when candidates take the time to connect their background to what we’re looking for!
Be Specific About Your Achievements:Don’t just say you’ve driven sales; give us the numbers! Include specific examples of how you’ve contributed to business growth or customer satisfaction in previous roles. We love seeing concrete evidence of your impact!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at L'oreal Usa
✨Know Your Skincare Stuff
Make sure you brush up on your skincare knowledge before the interview. Understand the key ingredients, trends, and the L’Oréal Luxe brand portfolio. Being able to discuss these topics confidently will show that you're passionate and knowledgeable, which is exactly what they’re looking for.
✨Showcase Your Event Experience
Since this role involves driving category growth through events, be ready to share specific examples of successful events you've organised or participated in. Highlight your role, the challenges you faced, and how you overcame them to achieve great results. This will demonstrate your ability to deliver exceptional experiences.
✨Demonstrate Your Coaching Skills
As a National Skincare Expert, you'll need to train and coach others. Prepare to discuss your experience in training teams or individuals, and how you’ve helped them improve their skills. Use specific examples to illustrate your coaching style and the positive outcomes that resulted from your efforts.
✨Be Ready to Talk Digital Engagement
With a focus on PR and digital content creation, be prepared to discuss how you’ve engaged with customers online. Share your experience with social media platforms like Instagram and TikTok, and how you’ve used them to build brand awareness and loyalty. This will show that you understand the modern retail landscape.
