At a Glance
- Tasks: Lead a dynamic team to deliver exceptional luxury customer experiences and exceed sales targets.
- Company: Join L'Oréal, the world’s leading beauty company with a vibrant and inclusive culture.
- Benefits: Enjoy competitive pay, exclusive product perks, generous holiday, and health benefits.
- Other info: Opportunities for personal growth and a commitment to sustainability.
- Why this job: Be part of a creative community that pushes boundaries and shapes the future of beauty.
- Qualifications: Retail experience and strong people management skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty.
You will support leading and developing an individual store and its team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing the team to drive a high-performance and service-driven culture.
As one of the ambassadors of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Key Responsibilities:- Deliver a World Class Customer Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
- Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brand's history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
- Foster Omni Experiences: Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
- Driving Retail Performance: Support the Store Manager to execute the retail plans to achieve and surpass the store's retail targets and KPIs.
- Creating Engaging Events: Contribute to the development and implement a dynamic annual calendar of events and animations.
- Driving Innovation and New Business: Generate creative ideas and suggest innovative strategies to drive new business growth.
- Cultivating Client Loyalty: Build & support the team to grow & maintain a loyal VIP customer base.
- Talent Acquisition: Support the Store Manager in talent attraction & recruitment process.
- Team Onboarding and Training: Support the onboarding process for new team members.
- Performance Monitoring and Feedback: Support with regular coaching and timely feedback on team productivity.
- Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented.
- Teamwork and Training: Actively participate in team efforts and complete all required training programs.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks.
- Stock & Operations: Support the store manager to ensure adequate stock levels are maintained.
- Achievement of Retail Targets
- Exceptional consumer experience
- Engaged High performance Team
- Development of Team
- Retail Acumen
- People Management
- Stakeholder Management
- Coaching
- Operational Skills & Management
- Retail Area Manager
- Business Manager
- Education/Training
- Store/Department Manager
- BA Experience
Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals.
- Sustainability Initiatives: Join a company committed to sustainability and making a positive impact on the world.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued.
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L'Oréal USA is an exceptional employer, offering a vibrant work culture in Greater London that prioritises inclusivity and customer engagement. With benefits like up to 50% off products, wellness initiatives, and ample opportunities for professional growth, employees are empowered to thrive both personally and professionally while contributing to a leading global brand.
