Kiehl's Team Leader, London Bridge Boutique (40 Hours)

Who we are looking for:

• A Skincare Expert: You’re passionate about all things skincare and love sharing your expertise with your team and customers! You’re a pro at giving personalized advice and helping people find the perfect products to achieve healthy, radiant skin.
• A Connection Creator: You’re natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique needs, and helping them create a skincare routine that reflects their individuality.
• A Growth Champion: You’re passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve amazing things.
• A Trendsetter: You’re always on top of the latest skincare and wellness trends. Whether it’s in-store or online, you know how to connect with people and build a community around your passion for skincare.
• A Go-Getter: You’re driven, ambitious, and love a challenge. You’re excited to create innovative in-store experiences and achieve outstanding results through your team.
• A Kiehl’s Ambassador: You’re a true believer in the Kiehl’s mission and values. You’re passionate about our iconic brand and can’t wait to represent it.

What you will be doing:

• People Management and Development: Supporting Team Onboarding and Training: Assist the Business Manager in onboarding new team members, delivering on-the-job coaching, and supporting their ongoing development.
• Performance Monitoring: Assist the Business Manager in tracking team performance and identifying areas for improvement.
• Performance Feedback Support: Provide feedback to team members on performance, under the guidance of the Business Manager, focusing on coaching and development opportunities.
• Elevating Customer Experience: Embodying Brand Excellence: Act as a Kiehl’s brand ambassador, providing a personalized and welcoming customer experience through exceptional service and merchandising standards.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into Kiehl’s heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Deliver the Kiehl’s Service Experience: Ensure that the team delivers the Kiehl’s service model, providing exceptional customer service and experiences.
• Driving Retail Performance: Exceeding Sales Targets: Contribute to the development and execution of plans to achieve retail targets and KPIs. Identify and communicate potential risks and opportunities to the Team Manager.
• Creating and Executing Engaging Events: Support the planning and execution of engaging events and activations that drive customer excitement for Kiehl’s.
• Developing New Business: Contribute creative ideas to generate new business and support the implementation of innovative strategies.
• Building Client Relationships: Actively build and maintain relationships with key customers, contributing to the growth of the loyal customer base.
• Operational Excellence: Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo / One Retail).
• Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

Support and Development – Invest in Your Future with Kiehl’s:

• Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brand and culture. From day one, you’ll become an integral part of the Kiehl’s community.
• Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, and skincare knowledge.
• Immersive Brand Experience: Connect with the wider Kiehl’s community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brand and values.
• Exclusive Product Previews: Get hands‑on with the latest innovations and trendsetting skincare products at regular training events, staying ahead of the curve.
• On‑Demand Learning Resources: Access our internal platform for self‑directed learning, expanding your knowledge and building valuable relationships.
• Career Growth Opportunities: Collaborate with your Area Manager and Education team to chart your career path and unlock your full potential within Kiehl’s and L’Oréal Luxe.

Benefits and Rewards – Be Rewarded, Be Valued, Be L’Oréal:

• Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L’Oréal brands at our exclusive staff shop.
• Generous Time Off: Recharge and refresh with 30 days of holiday.