At a Glance
- Tasks: Lead a passionate team to create memorable customer experiences and drive store performance.
- Company: Join Aesop, a global beauty brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% product discount, competitive bonuses, and professional development opportunities.
- Other info: Access to wellness programmes and community volunteering initiatives.
- Why this job: Be part of a creative workplace that values diversity and personal growth.
- Qualifications: Management experience in customer service and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
As the Store Manager of Aesop Borough Market, you will embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance. Working full-time on-site, including some weekend working, you will be responsible for budgeting, store-specific marketing, and building the store's client base, as well as choreographing the daily activities of a team of Retail Consultants. The successful candidate will be a skilled professional, able to grace this role with diligence, passion, and an unwavering commitment to excellence.
What we are looking for:
- Management experience within customer service environment
- Proven track record of effective selling skills and ability to drive commercial outcomes
- History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
- Demonstrated ability to utilise empathy to manage interpersonal relationships
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication, problem-solving, commercial acumen and merchandising skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
- Computer literacy encompassing strong familiarity with Microsoft Office suite
What’s on offer:
- We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through volunteering and matched giving programs.
- Up to 50% product discount
- Cycle to work scheme
- In‑house Product and Core skills training
- Competitive bonus opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Store Manager | London | Full Time employer: L'oreal Usa
Aesop is an exceptional employer that fosters a supportive and inclusive work environment, encouraging employees to thrive through professional development and career advancement opportunities. Located in the vibrant Borough Market of London, our holistic approach to employment includes initiatives for employee wellbeing, community engagement, and a commitment to sustainability, all while offering competitive benefits such as product discounts and access to training resources. Join us in creating memorable customer experiences while being part of a globally recognised brand dedicated to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Aesop Store Manager | London | Full Time
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like L'oreal Usa, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like L'oreal Usa!
We think you need these skills to ace Aesop Store Manager | London | Full Time
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at L'oreal Usa, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at L'oreal Usa and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show L'oreal Usa that you’re ready to jump in and contribute right away!
How to prepare for a job interview at L'oreal Usa
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
