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- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a global brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Why this job: Be part of a creative team that values diversity and personal growth.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Flexible part-time hours with a focus on community connection and employee wellbeing.
The predicted salary is between 11 - 16 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for:
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 24 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What’s on offer:
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Coal Drops Yard | Part Time in London employer: L'oreal Usa
Contact Detail:
L'oreal Usa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Coal Drops Yard | Part Time in London
✨Tip Number 1
Get to know Aesop's values and products inside out! When you walk into that interview, show us how your passion for skincare aligns with our meticulous approach. It’s all about connecting with our ethos and demonstrating that you’re not just another candidate, but someone who truly gets what we’re about.
✨Tip Number 2
Practice your customer engagement skills before the big day! Role-play with a friend or family member to refine how you would guide customers through their product journey. Remember, it’s all about creating an exceptional experience, so let your empathy shine through!
✨Tip Number 3
Don’t underestimate the power of questions! Prepare thoughtful questions about Aesop’s sustainability efforts or product lines. This shows us you’re genuinely interested and ready to contribute to our mission of balancing people, planet, and profit.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it gives you a chance to explore other roles that might catch your eye. We can’t wait to see how you could fit into our team!
We think you need these skills to ace Aesop Retail Consultant | Coal Drops Yard | Part Time in London
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your unique experiences and perspectives that make you a great fit for Aesop.
Tailor Your Application: Make sure to customise your application for the Retail Consultant role. Highlight your customer service experience and any relevant skills that align with our values of empathy and inclusivity. Show us why you’re the perfect match!
Show Your Passion: We love candidates who are genuinely excited about skincare and customer engagement. Share your enthusiasm for our products and how you can contribute to creating exceptional experiences for our customers.
Check Your Details: Before hitting that submit button, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important to us at Aesop. And remember, apply through our website for the best chance!
How to prepare for a job interview at L'oreal Usa
✨Know Aesop Inside Out
Before your interview, take some time to research Aesop's values, products, and commitment to sustainability. Understanding their meticulous approach to skincare and how they engage with customers will help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you used empathy to connect with customers and how you contributed to a positive team environment. This will demonstrate that you can embody Aesop's desire for intentional interactions.
✨Be Ready to Discuss Diversity and Inclusion
Aesop values diverse perspectives, so be prepared to discuss how you can contribute to an inclusive environment. Think of instances where you've listened without judgement or acted on diverse viewpoints, as this will resonate well with their mission.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about Aesop’s professional development opportunities or how they foster community connections. This shows your genuine interest in the role and the company, making you stand out as a candidate.