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- Tasks: Engage and guide customers to find the perfect Aesop products for their needs.
- Company: Join Aesop, a certified B Corp committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Why this job: Be part of a creative team that values diversity and makes a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible part-time role with 24 hours per week and great career growth potential.
The predicted salary is between 11 - 16 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that have relevance for them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for:
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 24 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What’s on offer:
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Borough Market | Part-Time in London employer: L'oreal Usa
Contact Detail:
L'oreal Usa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Borough Market | Part-Time in London
✨Tip Number 1
Get to know Aesop's values and products inside out! When you walk into that interview, show us how your passion for skincare aligns with our meticulous approach. It’s all about connecting with our ethos and demonstrating that you’re not just another candidate, but someone who truly gets what we’re about.
✨Tip Number 2
Practice your communication skills! We want to see how you engage and listen to others. Role-play with a friend or family member to nail those customer interaction scenarios. Remember, it’s about creating an inclusive experience, so show us your empathy and problem-solving skills!
✨Tip Number 3
Network like a pro! Connect with current or former Aesop employees on LinkedIn. Ask them about their experiences and any tips they might have. This not only shows your interest but can also give you insider knowledge that could set you apart from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application is seen by the right people. Plus, you can keep track of your applications easily. Just remember, choose wisely – you can only apply to three jobs in a 30-day window, so make sure it’s a role that excites you!
We think you need these skills to ace Aesop Retail Consultant | Borough Market | Part-Time in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives that make you a great fit for Aesop.
Tailor Your Application: Make sure to customise your application for the Retail Consultant role. Highlight your customer service experience and any relevant skills that align with our values of empathy and inclusivity. Show us why you’re the perfect match!
Show Your Passion: We love candidates who are genuinely excited about skincare and customer service. Share your enthusiasm for our products and how you can contribute to creating an exceptional experience for our customers at Borough Market.
Apply Through Our Website: To keep things smooth and straightforward, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role you really want!
How to prepare for a job interview at L'oreal Usa
✨Know Aesop Inside Out
Before your interview, dive deep into Aesop's values, products, and commitment to sustainability. Familiarise yourself with their skincare philosophy and how they engage with customers. This knowledge will not only impress the interviewers but also help you connect your personal values with the company's mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a customer or resolved a challenging issue. Aesop values empathy and inclusivity, so be ready to demonstrate how you can create positive experiences for diverse customers.
✨Emphasise Teamwork and Collaboration
Aesop is looking for team players who contribute positively to the workplace. Share stories that showcase your ability to work well in a team, support colleagues, and foster a collaborative environment. Highlight any experiences where you helped achieve a common goal or improved team dynamics.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about Aesop’s approach to employee development or how they maintain their inclusive culture. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.