Lancôme Skincare Expert, Selfridges London (37.5 Hours)

At Lancôme, we believe that happiness is the ultimate form of beauty, a radiant expression of confidence and inner joy. We empower every individual to embrace their unique radiance and cultivate a joyful, confident spirit, embodying a vision of effortless French elegance and timeless beauty. Fuelled by a passion for skincare innovation, a legacy of French elegance, a deep understanding of skincare and makeup, and a dedication to creating exceptional customer experiences, we offer a world of luxurious products and personalized services, creating possibilities for self-care, self-discovery, and celebrating each person's unique beauty. Join us and become a part of a brand that believes in the power of happiness to transform lives and inspire confidence in every individual.

Who we are looking for:

• A Skincare Enthusiast: You’re passionate about all things Skincare and love sharing your expertise! You’re a pro at giving personalised advice and helping people find the perfect skin routine to make them feel empowered.
• A Connection Creator: You’re a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style and helping them create a beauty routine that expresses who they are.
• A Trendsetter: Being active on social media, you’re always on top of the latest skincare and beauty trends. You know how to connect with people both online and in person, building a community around your passion for skincare.
• A Go Getter: You’re driven, ambitious and love a challenge. You’re excited to create innovative in-store experiences and achieve amazing results.
• A Lancôme Ambassador: You’re a true believer in Lancôme’s mission and values. You’re passionate about our iconic brand and can’t wait to represent them.

What you will be doing:

• Creating Engaging Skincare Experiences: Design and execute innovative, engaging skincare events and animations that drive customer interest and excitement for Lancôme.
• Team Skincare Leadership: Provide expert coaching and guidance to team members on all aspects of skincare, empowering them to confidently deliver exceptional customer service and achieve sales goals.
• Personalized Skincare Consultations: Serve as the go-to skincare expert for customers, offering personalized recommendations and tailored skincare solutions to address individual needs and concerns.
• Delivering the Lancôme Experience: Consistently execute the Lancôme service model, ensuring a premium and personalized experience for every customer.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into Lancôme’s heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Embodying Brand Excellence: Act as a Lancôme Ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Staying Trend-Forward: Maintain a strong understanding of the latest skincare, make-up, and wellness trends to provide expert advice and personalized recommendations.
• Achieving Sales Targets: Consistently achieve individual and counter sales goals as agreed with your line manager.
• Building Client Relationships: Proactively build authentic relationships with customers, both in-store and through digital channels, fostering loyalty and repeat business.
• Promoting Events and Activities: Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
• Brand Advocacy: Passionately represent Lancôme Beauty and share your expertise on internal and external social media platforms, adhering to company guidelines.
• Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
• Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

Support and Development – Invest in Your Future with L'Oréal Luxe:

• Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brands and culture.
• Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, skincare, makeup, and fragrance.
• Immersive Brand Experience: Connect with the wider L’Oréal Luxe Community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brands and values.
• Exclusive Product Previews: Get hands-on with the latest innovations and trendsetting products at regular training events, staying ahead of the curve.
• On-Demand Learning Resources: Access our internal platform for self-directed learning, expanding your knowledge and building valuable relationships.
• Career Growth Opportunities: Collaborate with your Counter Manager, Area Manager, and Education team to chart your career path and unlock your full potential within L'Oréal Luxe.

Benefits and Rewards – Be Rewarded, Be Valued, Be L'Oréal:

• Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
• Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
• Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
• Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
• Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives.

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.