At a Glance
- Tasks: Lead a passionate team in delivering exceptional skincare experiences and personalised advice.
- Company: Join Kiehl's, a renowned skincare brand with a commitment to sustainability and inclusivity.
- Benefits: Enjoy competitive pay, generous holiday, exclusive product perks, and health benefits.
- Other info: Dynamic training and career growth opportunities await you at Kiehl's.
- Why this job: Be a skincare expert, connect with customers, and empower your team to shine.
- Qualifications: Passion for skincare, strong communication skills, and a drive for team development.
The predicted salary is between 30000 - 40000 £ per year.
Who we are looking for:
- A Skincare Expert: You’re passionate about all things skincare and love sharing your expertise with your team and customers! You’re a pro at giving personalized advice and helping people find the perfect products to achieve healthy, radiant skin.
- A Connection Creator: You’re natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique needs, and helping them create a skincare routine that reflects their individuality.
- A Growth Champion: You’re passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve amazing things.
- A Trendsetter: You’re always on top of the latest skincare and wellness trends. Whether it’s in-store or online, you know how to connect with people and build a community around your passion for skincare.
- A Go-Getter: You’re driven, ambitious, and love a challenge. You’re excited to create innovative in-store experiences and achieve outstanding results through your team.
- A Kiehl’s Ambassador: You’re a true believer in the Kiehl’s mission and values. You’re passionate about our iconic brand and can’t wait to represent it.
What you will be doing:
- People Management and Development: Supporting Team Onboarding and Training: Assist the Business Manager in onboarding new team members, delivering on-the-job coaching, and supporting their ongoing development.
- Performance Monitoring: Assist the Business Manager in tracking team performance and identifying areas for improvement.
- Performance Feedback Support: Provide feedback to team members on performance, under the guidance of the Business Manager, focusing on coaching and development opportunities.
Elevating Customer Experience:
- Embodying Brand Excellence: Act as a Kiehl’s brand ambassador, providing a personalized and welcoming customer experience through exceptional service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into Kiehl’s heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
- Deliver the Kiehl’s Service Experience: Ensure that the team delivers the Kiehl’s service model, providing exceptional customer service and experiences.
Driving Retail Performance:
- Exceeding Sales Targets: Contribute to the development and execution of plans to achieve retail targets and KPIs. Identify and communicate potential risks and opportunities to the Team Manager.
- Creating and Executing Engaging Events: Support the planning and execution of engaging events and activations that drive customer excitement for Kiehl’s.
- Developing New Business: Contribute creative ideas to generate new business and support the implementation of innovative strategies.
- Building Client Relationships: Actively build and maintain relationships with key customers, contributing to the growth of the loyal customer base.
Operational Excellence:
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo / One Retail).
- Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
Support and Development – Invest in Your Future with Kiehl’s:
- Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brand and culture.
- Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, and skincare knowledge.
- Immersive Brand Experience: Connect with the wider Kiehl’s community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brand and values.
- Exclusive Product Previews: Get hands‑on with the latest innovations and trendsetting skincare products at regular training events, staying ahead of the curve.
- On‑Demand Learning Resources: Access our internal platform for self‑directed learning, expanding your knowledge and building valuable relationships.
- Career Growth Opportunities: Collaborate with your Area Manager and Education team to chart your career path and unlock your full potential within Kiehl’s and L’Oréal Luxe.
Benefits and Rewards – Be Rewarded, Be Valued, Be L’Oréal:
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L’Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well‑being.
- Referral Bonus Program: Share the L’Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be part of a company committed to sustainability and making a positive impact on the world through our L’Oréal for the Future initiatives.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued.
Kiehl's Team Leader, London Bridge Boutique (40 Hours) employer: L'oreal Usa
At Kiehl's, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London Bridge. Our commitment to employee growth is evident through comprehensive onboarding, continuous learning opportunities, and a supportive environment that empowers team members to excel in their skincare expertise. With competitive compensation, generous time off, and exclusive product perks, we ensure our employees feel valued and rewarded while making a positive impact in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Kiehl's Team Leader, London Bridge Boutique (40 Hours)
✨Tip Number 1
Get to know Kiehl's inside out! Familiarise yourself with their products, values, and mission. When you walk into that interview, your passion for skincare and the brand will shine through, making you stand out as a true Kiehl's ambassador.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to build your confidence in connecting with customers. Remember, being a connection creator is all about making others feel comfortable and valued, so show off those authentic relationship-building skills!
✨Tip Number 3
Show your growth mindset! Be ready to discuss how you've coached or developed others in the past. Share specific examples of how you've empowered your team to achieve amazing things, as this will resonate with Kiehl's focus on people management and development.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Kiehl's family and ready to dive into creating innovative in-store experiences.
We think you need these skills to ace Kiehl's Team Leader, London Bridge Boutique (40 Hours)
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare shine through! Share your experiences and knowledge about products and routines that have worked for you or others. We want to see that you're not just a candidate, but a true skincare enthusiast.
Connect with Us:Make sure to highlight your ability to build relationships. Talk about times you've connected with customers or team members, and how you made them feel valued. We’re all about creating authentic connections, so show us how you do it!
Be a Growth Champion:We’re looking for someone who can coach and develop others. In your application, mention any experiences where you’ve helped someone grow, whether in a professional setting or otherwise. This will show us you’re ready to empower our team!
Tailor Your Application:Don’t forget to tailor your application to the role! Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. It’ll make your application stand out and show us you’re serious about joining our team.
How to prepare for a job interview at L'oreal Usa
✨Know Your Skincare Stuff
Brush up on your skincare knowledge before the interview. Be ready to discuss the latest trends, Kiehl’s products, and how they can benefit different skin types. Showing your passion for skincare will impress the interviewers and demonstrate that you’re a true expert.
✨Build Authentic Connections
Practice your people skills! Think of ways to make customers feel comfortable and valued. During the interview, share examples of how you've built relationships in previous roles. This will highlight your ability to connect with both customers and team members.
✨Showcase Your Coaching Skills
As a potential Team Leader, it’s crucial to demonstrate your coaching abilities. Prepare examples of how you’ve supported team development in the past. Discuss how you empower others to reach their potential, as this aligns perfectly with Kiehl’s values.
✨Be a Go-Getter
Exude enthusiasm and ambition during your interview. Share your ideas for innovative in-store experiences or events that could drive customer engagement. This will show that you’re not just looking for a job, but are excited about contributing to Kiehl’s success.
