L'Oréal Luxe Multi-Brand Team Leader, Sephora Silverburn (37.5 Hours) in Glasgow

L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty.

You will lead and develop your store team to deliver a world‑class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go‑getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximise the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high‑performance and service‑driven culture. You will monitor the store’s performance closely and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market.

• Lead a World Class Customer Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
• Embodying Brand Excellence: Act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Foster Omni Experiences: Inform new and existing customers about upcoming in‑store events, promotions, and brand activations.

• Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the store's retail targets and KPIs.
• Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences.
• Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth.
• Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base.

• Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors.
• Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training.
• Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity.
• Performance Management: Actively track team performance and implement effective strategies to address and improve results.
• Employee Relations: Address and resolve HR issues within the team.

• Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented.
• Teamwork and Training: Actively participate in team efforts and complete all required training programmes.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks.
• Stock & Operations: Ensure adequate stock levels are maintained.

• Achievement of Retail Targets
• Engaged High Performance Team
• Exceptional Consumer Experience
• Development of Team

• Retail Acumen
• People Management
• Stakeholder Management
• Coaching
• Operational Skills & Management

• Retail Area Manager
• Education/Training
• Store/Department Manager
• BA Experience

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued.