At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a certified B Corp committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Other info: Flexible part-time role with a focus on community connection and employee wellbeing.
- Why this job: Be part of a creative team that values diversity and personal growth.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 10 - 13 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that have relevance for them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for:
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 24 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What’s on offer:
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Glasgow | Part Time employer: L'oreal Usa
Aesop is an exceptional employer that fosters a supportive and inclusive work environment, encouraging employees to thrive both personally and professionally. With a commitment to sustainability and community engagement, our Glasgow location offers unique benefits such as generous product discounts, wellness initiatives, and opportunities for career advancement through comprehensive training and development programmes. Join us in creating meaningful customer experiences while being part of a company that values diversity and promotes a culture of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Aesop Retail Consultant | Glasgow | Part Time
✨Tip Number 1
Get to know Aesop's values and products inside out! When you walk into that interview, show us how your passion for skincare aligns with our meticulous approach. It’s all about connecting with our ethos and demonstrating that you’re not just another candidate.
✨Tip Number 2
Practice your customer interaction skills! Role-play with a friend or family member to nail down how you’d engage with customers. Remember, it’s about listening and guiding them to the right products, so show us your empathy and communication skills.
✨Tip Number 3
Be ready to share your team experiences! We love candidates who can demonstrate their ability to work well in a team. Think of examples where you’ve contributed positively to a group dynamic and how you’ve helped others shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you can keep track of your applications easily. So, get clicking and let’s start this journey together!
We think you need these skills to ace Aesop Retail Consultant | Glasgow | Part Time
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Application:Make sure to customise your application for the Retail Consultant role. Highlight your customer service experience and any relevant skills that align with what we’re looking for. Show us why you’re the perfect fit!
Show Your Passion:Express your enthusiasm for Aesop and our commitment to sustainability and inclusivity. Let us know why you’re excited about the opportunity to engage with customers and contribute to our mission.
Check Your Details:Before hitting that submit button, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important in our meticulous approach!
How to prepare for a job interview at L'oreal Usa
✨Know Your Products
Before the interview, take some time to familiarise yourself with Aesop's product range. Understand the key ingredients and their benefits, as well as the brand's ethos around sustainability and inclusivity. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a customer or resolved a tricky situation. Aesop values empathy and connection, so demonstrating your ability to engage with customers will be crucial.
✨Emphasise Teamwork
Aesop looks for individuals who thrive in a team environment. Be ready to discuss how you've contributed to team success in previous roles. Highlight any collaborative projects or initiatives where you played a key role, showcasing your ability to work well with others.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This is your chance to show your curiosity and interest in the company. Inquire about Aesop’s approach to employee development or how they foster an inclusive workplace. Thoughtful questions can leave a lasting impression on your interviewers.
