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- Tasks: Communicate with salon customers via email, live chat, and phone to provide exceptional service.
- Company: Join L'Oréal, the world leader in beauty, present in 150 countries with 35 iconic brands.
- Benefits: Enjoy mentorship, personal development, and a dynamic work environment with ongoing support.
- Why this job: Gain valuable experience in customer care while contributing to a globally recognised brand's success.
- Qualifications: Strong attention to detail, communication skills, and GCSEs in English and Maths at Grade C or equivalent.
- Other info: This is an 18-month apprenticeship leading to a Level 3 Business Admin Qualification.
Level: Level 3 Business Admin Qualification
Duration: 18 months + EPA
The world leader in beauty, L’Oréal is present in 150 countries across five continents. Our 35 international brands are dedicated solely to beauty, offering the best in cosmetics innovation in terms of quality, efficacy, and safety for women and men worldwide.
As a L’Oréal Customer Care Apprentice, your main role will be to communicate with and offer an exceptional standard of service to our 10,000 salon customers via multiple channels such as email, live chat, and telephone. L’Oréal Professional Products is constantly evolving, and we adopt an always-on feedback approach, which means we may add or remove channels based on customer needs. You will learn how to deliver exceptional service through speed, accuracy, and providing expert responses to our clients. You will be supported through our mentorship coaching programme with one-on-one training, guiding you throughout your apprenticeship journey. You will also develop your personal learning through various platforms daily, with regular meetings with your Customer Care Manager for ongoing support.
You will…
- Learn to provide an optimal level of service to all salon customers to achieve first contact resolution within SLA.
- Develop the ability to handle multiple contacts simultaneously while maintaining high accuracy and knowledge. Proactively follow up on all customer contacts to ensure a positive experience.
- Become an expert on all customer touchpoints within L’Oréal Professional Products, enabling you to answer questions accurately and communicate clearly.
- Drive departmental efficiencies by identifying and implementing opportunities to improve customer service.
- Contribute to improving our NPS score by acting on customer feedback and supporting continuous improvement.
- Manage stakeholders effectively, communicating at all levels.
You have…
- Strong attention to detail skills
- A can-do attitude and willingness to go above and beyond for customers
- The ability to work in a dynamic and demanding environment
- Strong prioritisation and communication skills (both written and verbal)
- Ability to challenge existing processes and seek continuous improvement
- Experience with SAP is advantageous but not essential
- Proficiency in Microsoft Office packages
- Eligibility to work in the UK
- GCSEs in English and Maths at Grade C (4) or equivalent
- A minimum of BBC at A-level or equivalent in other qualifications
Next steps…
After clicking apply, you will answer questions to verify your eligibility, including your current situation, salary expectations, and location preferences. We will review your application and, if successful, invite you to an assessment centre. Please be patient, as this process may take a few weeks.
Please note: If you apply for multiple roles, you will be considered for the most suitable one. For a strong preference, apply only to that role to ensure proper consideration.
- You can apply to up to three jobs within a 30-day rolling period.
- Applications cannot be withdrawn once submitted, so choose carefully.
- Visit \”Your Application Space\” to view your applications.
- Do not create multiple accounts; doing so may cause your applications to be merged or deleted.
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Customer Care Advisor Apprenticeship 2025 employer: L'oreal Usa
Contact Detail:
L'oreal Usa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor Apprenticeship 2025
✨Tip Number 1
Familiarise yourself with L'Oréal's products and services. Understanding their brand and the specific needs of salon customers will help you stand out during interviews and assessments.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can prepare you for the dynamic environment you'll be working in as a Customer Care Advisor.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of ways to improve customer service processes. Be ready to discuss any ideas you have during your interview to demonstrate your proactive approach.
✨Tip Number 4
Network with current or former employees of L'Oréal if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application.
We think you need these skills to ace Customer Care Advisor Apprenticeship 2025
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Customer Care Advisor Apprenticeship. Understand the key responsibilities and required skills, such as attention to detail and communication abilities, to tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience and skills in your CV that align with the role. Emphasise any customer service experience, communication skills, and your ability to work in a fast-paced environment. Make sure to format it clearly and professionally.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and how your skills match the requirements. Use specific examples to demonstrate your can-do attitude and willingness to go above and beyond for customers.
Review and Edit: Before submitting your application, review all documents for spelling and grammatical errors. Ensure that your information is accurate and that your application reflects your best self. Consider asking a friend or family member to proofread it as well.
How to prepare for a job interview at L'oreal Usa
✨Research L'Oréal and Its Values
Before your interview, take some time to understand L'Oréal's mission and values. Familiarise yourself with their commitment to beauty and customer service, as this will help you align your answers with what they stand for.
✨Showcase Your Communication Skills
As a Customer Care Advisor, communication is key. Prepare examples of how you've effectively communicated in previous roles or situations, whether through email, phone, or live chat. Highlight your ability to adapt your communication style to different audiences.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to resolve customer issues or improve processes. Be ready to discuss these experiences during the interview, showcasing your proactive approach and ability to think on your feet.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the mentorship programme, opportunities for growth, or how they measure success in customer care. This will also help you assess if the role is the right fit for you.
