At a Glance
- Tasks: Engage and guide customers to find the perfect skincare products.
- Company: Join Aesop, a certified B Corp committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Other info: Flexible part-time role with a focus on community engagement and employee wellbeing.
- Why this job: Be part of a creative team that values diversity and personal growth.
- Qualifications: Experience in customer service and effective communication skills are essential.
The predicted salary is between 12 - 15 € per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for:
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 16 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What’s on offer:
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Stockbridge | Part Time in Crawley employer: L'oreal Usa
Aesop is an exceptional employer that fosters a supportive and inclusive work environment, encouraging employees to thrive both personally and professionally. With a commitment to sustainability and community engagement, our Retail Consultants enjoy numerous benefits including generous product discounts, wellness initiatives, and opportunities for career development. Located in Stockbridge, this part-time role offers flexible hours and the chance to be part of a team that values diversity and meaningful customer interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Aesop Retail Consultant | Stockbridge | Part Time in Crawley
✨Tip Number 1
Get to know Aesop's values and culture before your interview. We want to see how you can fit into our inspiring and inclusive environment, so do a bit of homework on our approach to skincare and sustainability. This will help you connect with us on a deeper level during your chat.
✨Tip Number 2
Practice your customer service skills! Think about how you can demonstrate empathy and effective communication in real-life scenarios. We love candidates who can show they understand customer needs and can create an exceptional experience, so be ready to share examples from your past roles.
✨Tip Number 3
Show off your curiosity! We’re looking for individuals who are open-minded and eager to learn. During your interview, ask thoughtful questions about the role and the team. This not only shows your interest but also helps us see how you might contribute to our positive and inclusive atmosphere.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your applications easily. Remember, you can apply for up to three jobs within a rolling 30-day window, so choose wisely!
We think you need these skills to ace Aesop Retail Consultant | Stockbridge | Part Time in Crawley
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives that make you a great fit for Aesop.
Tailor Your Application:Make sure to customise your application for the Retail Consultant role. Highlight your customer service experience and any relevant skills that align with our values, like empathy and effective communication. Show us why you’re the perfect match!
Show Your Passion:We love candidates who are genuinely excited about skincare and customer engagement. Share your enthusiasm for our products and how you can contribute to creating an exceptional customer experience at Aesop.
Apply Through Our Website:To keep things smooth and straightforward, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role you’re dreaming of!
How to prepare for a job interview at L'oreal Usa
✨Know Aesop Inside Out
Before your interview, take some time to research Aesop's values, products, and commitment to sustainability. Understanding their meticulous approach to skin care and how they engage with customers will show that you're genuinely interested in the brand and its mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you used empathy to connect with customers and how you contributed to a positive team environment. This will demonstrate that you can embody Aesop's desire for intentional interactions.
✨Ask Thoughtful Questions
During the interview, don’t hesitate to ask questions that reflect your curiosity about the role and the company. Inquire about their approach to professional development or how they foster an inclusive workplace. This shows that you’re not just looking for a job, but are genuinely interested in being part of their journey.
✨Be Yourself and Embrace Diversity
Aesop values diverse perspectives, so be authentic during your interview. Share your unique experiences and how they shape your approach to customer interactions. This will help you connect with the interviewers and align with Aesop's commitment to inclusion and belonging.
