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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and exceed sales targets.
- Company: Join L’Oréal, the world’s leading beauty company with a vibrant culture.
- Benefits: Enjoy competitive pay, exclusive product perks, generous holiday, and wellness support.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Passion for beauty, retail experience, and strong leadership skills.
- Other info: Embrace diversity and be part of a sustainable future with L’Oréal.
The predicted salary is between 36000 - 60000 £ per year.
L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty.
At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible. Are you ready to make an impact and be part of the journey?
You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will closely monitor the store’s performance and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market.
As the primary ambassador of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Key Responsibilities- Lead a World Class Customer Experience
- Deliver a world class Luxury Service Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
- Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs, as well as services across our categories & beauty tech offerings.
- Foster Omni Experiences: Inform new and existing customers about upcoming in-store events, promotions, and brand activations & passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.
- Driving Retail Performance
- Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the stores retail targets and KPIs, driving long-term growth and profitability.
- Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L'Oréal Luxe brands to achieve greater growth for your store portfolio.
- Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
- Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.
- People Management and Development
- Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high-performing team.
- Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them in the L'Oréal Luxe brand portfolio and sets them up for success.
- Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
- Performance Management: Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.
- Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.
- Operational Excellence
- Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented & embody the Luxury retail environment.
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo /One Retail).
- Stock & Operations: Ensure adequate stock levels are maintained & good level of stock in trade of top performing SKU, as well as tester & PLV management.
- Achievement of Retail Targets
- Exceptional consumer experience
- Engaged High performance Team
- Development of Team
- Retail Acumen
- People Management
- Stakeholder Management
- Coaching
- Operational Skills & Management
- Retail Area Manager
- Education/Training
- Store/Department Manager
- BA Experience
Benefits and Rewards – Be Rewarded, Be Valued, Be L'Oréal Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
L\'Oréal Luxe Multi-Brand Store Manager, Boots Brighton (37.5 Hours) employer: L'oreal Usa
Contact Detail:
L'oreal Usa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L\'Oréal Luxe Multi-Brand Store Manager, Boots Brighton (37.5 Hours)
✨Tip Number 1
Network like a pro! Connect with current L’Oréal employees on LinkedIn and engage with their posts. This not only shows your interest but also helps you get insider tips about the company culture and what they value in candidates.
✨Tip Number 2
Prepare for the interview by researching L’Oréal’s latest products and campaigns. Show your passion for beauty and retail trends, and be ready to discuss how you can contribute to their mission of delivering exceptional customer experiences.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've led teams or exceeded sales targets in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace L\'Oréal Luxe Multi-Brand Store Manager, Boots Brighton (37.5 Hours)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for beauty and retail shine through! We want to see how excited you are about the role and the L’Oréal Luxe brands. Share your experiences that reflect your love for the industry.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for someone who can lead a team and deliver exceptional customer experiences, so showcase those relevant experiences!
Be Authentic: Don’t be afraid to let your personality come through in your writing. We value authenticity and want to get to know the real you. Share your unique perspective on beauty and retail, and how you can contribute to our vibrant community.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and see if you’re the right fit for our team. Plus, it shows you’re serious about joining L’Oréal Luxe!
How to prepare for a job interview at L'oreal Usa
✨Know Your Brands
Before the interview, dive deep into L’Oréal's portfolio. Familiarise yourself with the different brands and their unique selling points. This will not only show your passion for the beauty industry but also demonstrate your ability to embody brand excellence as a potential ambassador.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your coaching and development strategies that have driven high performance. L’Oréal values growth champions, so be ready to discuss how you can inspire and elevate your future team.
✨Demonstrate Customer-Centric Thinking
Think about how you would create a world-class customer experience. Be prepared to share ideas on how to engage customers through events and promotions. Show that you understand the importance of building client loyalty and how you would implement strategies to achieve this.
✨Be Ready to Discuss Performance Metrics
Understand key retail performance indicators and be ready to discuss how you would exceed sales targets. Bring examples of how you've previously identified risks and opportunities in a retail environment, showcasing your proactive approach to driving results.
