At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a global brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Other info: Flexible part-time role with a focus on community engagement and employee wellbeing.
- Why this job: Be part of a creative team that values diversity and personal growth.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for:
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 24 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What's on offer:
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organization. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Knightsbridge | Part Time employer: L'oreal Usa
Aesop is an exceptional employer that fosters a supportive and inclusive work environment, encouraging employees to thrive both personally and professionally. With a commitment to sustainability and community engagement, our Knightsbridge location offers unique benefits such as generous product discounts, wellness initiatives, and opportunities for career advancement through comprehensive training and development programmes. Join us in creating meaningful customer experiences while being part of a diverse team that values every perspective.
StudySmarter Expert Advice🤫
We think this is how you could land Aesop Retail Consultant | Knightsbridge | Part Time
✨Tip Number 1
Get to know Aesop's values and products inside out! When you walk into that interview, show us how your passion for skincare aligns with our meticulous approach. It’s all about connecting with our ethos and demonstrating that you’re not just another candidate.
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to simulate those intentional interactions we value so much. The more comfortable you are in guiding conversations, the better you'll shine during your interview.
✨Tip Number 3
Show us your team spirit! Think of examples from your past experiences where you contributed to a team’s success. We love candidates who can bring out the best in others, so be ready to share those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you can keep track of your applications easily. Let’s make this journey together!
We think you need these skills to ace Aesop Retail Consultant | Knightsbridge | Part Time
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love engaging with customers. Share any experiences that highlight your effective selling skills and how you've contributed to a positive team environment.
Be Authentic and Inclusive:We value diverse perspectives, so don’t hesitate to showcase your unique background and experiences. Talk about how you’ve used empathy in past roles to create inclusive experiences for customers and colleagues alike.
Highlight Relevant Knowledge:If you have experience or knowledge in skin care, hair care, or fragrance, make sure to mention it! We’re looking for candidates who can connect with our products and help customers find what they need.
Apply Through Our Website:Remember, the best way to apply is through our website. Take your time to tailor your application to this role, and ensure it reflects your genuine interest in joining our Aesop family!
How to prepare for a job interview at L'oreal Usa
✨Know Aesop Inside Out
Before your interview, take some time to research Aesop's values, products, and commitment to sustainability. Understanding their meticulous approach to skincare and their B Corp certification will show that you’re genuinely interested in the brand and its mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Highlight situations where you used empathy to connect with customers and how you contributed to a positive team environment. This will demonstrate that you can embody Aesop’s desire for intentional interactions.
✨Be Ready to Discuss Diversity and Inclusion
Aesop values diverse perspectives, so be prepared to discuss how you can contribute to an inclusive environment. Think of specific instances where you’ve listened without judgement or acted on diverse viewpoints, as this aligns with their commitment to building a more inclusive society.
✨Demonstrate Your Passion for Skincare
While knowledge of skincare is advantageous, showing genuine curiosity and a willingness to learn can set you apart. Be ready to discuss your interest in skincare, hair care, and fragrance, and how you can guide customers to find products that suit their needs.
