[2024] LOA - UKI - EC25: Customer Care Apprenticeship

Level : Level 3 Business Admin Qualification.

Duration : 18 month+ EPA

A global brand with a history of innovation and ambition. Here at L’Oréal, we’ve made it our quest to deliver beauty for all. It’s an aim that has seen us expand into over 130 countries and to develop operations across every retail distribution channel too. And we can honestly say that our careers are just as diverse as our business.Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005. This year we were also named one of the world’s most ethical companies by the Ethisphere Institute for the 8 th time.

You will…

• Process customer orders & credits, ensuring in line with customer schedules / Service level agreements

• Manage customer queries and disputes, liaising with internal stakeholders where required to resolve in a timely manner

• Identify & resolve order errors to avoid risk to on-time delivery

• Have a keen eye for detail and drive for accuracy within your role

• Play an integral part in the coordination of information between Customer Care, Customer Supply Chain and the DC

You Are…

• Entrepreneurial. Every single day, you spot opportunities and want to learn how to shake things up

• A Data Wizard. You have the ability to root cause issues, empowering you to take responsibility and contribute your own ideas

• Adventurous. L’Oréal is for pioneers. So you’ll embrace challenges and change

• Only human. You’ll make mistakes sometimes but you have no fear of failure because you’re smart enough to learn from mistakes

• Analytical. You can analyse data and turn it into information to solve complex problems.

• You crave success and we’ll support you all the way. That way, we all win

• Respectful. Whoever you’re talking to, you treat everyone the same

• One of the gang. Even if you’re Superman or Wonder Woman, you recognize that teams are the real heroes. And so do we

• Self-motivated, pro-active and able to work on own initiative

• Open. To new ways of doing things. To other people’s (sometimes crazy) ideas

• You’re real. And you’re true to yourself. We cherish and celebrate diversity so you’ll feel right at home whoever you are

You have…

· Excellent communication skills with customers and stakeholders

· A proven track record of working within a Customer Service environment, with the ability to manipulate numerical information quickly and efficiently

· A drive to be part of a successful and collaborative team, with an ability to work autonomously

· Ability to prioritise and work efficiently

· High levels of accuracy and attention to detail

• You must NOT have already obtained a degree
• Eligible to work in the UK
• Have GCSEs in English and Maths at Grade C (4, or equivalent)
• Have achieved a BBC at A level or equivalent in International baccalaureate or other courses.

Next steps…

Once you click apply you will be asked some questions to check you are eligible for this role. These will questions around your current situation, whether you\’re happy with the salary, location etc.

We will then do a final review of your entire application and if successful, invite you to an Assessment Centre. Please be patient with us, sometimes it can take a few weeks before your application gets reviewed.

Please note, if you apply for more than one role you will be put forward for the one we deem most suitable for you. If you have a strong preference, please only apply to that one role to ensure you are considered for the correct role.

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