L'Oréal UK is seeking an IT Service Desk Manager to lead the IT Service Desk across the UK & Ireland, supporting 3,500 colleagues across six sites. You will drive incident resolution, onboarding of new brands, and workplace tech upgrades, reporting to the CIO UK & Ireland.
You will manage a distributed team from Level 1 to Level 3, align ITIL-based processes with ServiceNow, and partner with 2,000+ global Tech Experts to deploy modern workplace solutions.
