At a Glance
- Tasks: Lead a passionate team in delivering exceptional beauty experiences and personalised customer service.
- Company: Join the iconic Yves Saint Laurent brand at Selfridges London.
- Benefits: Enjoy competitive pay, generous holiday, and exclusive product perks.
- Other info: Embrace continuous learning and career growth opportunities with L'Oréal Luxe.
- Why this job: Be a beauty guru and empower others while shaping trends in a vibrant environment.
- Qualifications: Experience in beauty retail and a knack for building relationships.
The predicted salary is between 30000 - 40000 £ per year.
Who we are looking for:
- A Beauty Guru: You're passionate about all things beauty and love sharing your expertise with your teams and customers! You're a pro at giving personalised advice and helping people find the perfect products that make them feel empowered.
- A Connection Creator: You're a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style, and helping them create a beauty routine that expresses who they are.
- A Growth Champion: You're passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve amazing things.
- A Trendsetter: Being active on social media, you're always on top of the latest beauty and wellness trends. You know how to connect with people both online and in person, being able to build a community around your passion for beauty.
- A Go-Getter: You're driven, ambitious, and love a challenge. You're excited to create innovative in-store experiences and achieve amazing results through your team.
- A Brand Ambassador: You're a true believer in the YSL mission and values. You're passionate about our iconic brand and can't wait to represent them.
What you will be doing:
- People Management and Development: Supporting Team Onboarding and Training: Assist the Business Manager in onboarding new team members, delivering on-the-job coaching, supporting their ongoing development.
- Performance Monitoring: Assist the Business Manager in tracking team performance and identifying areas for improvement.
- Performance Feedback Support: Provide feedback to team members on performance, under the guidance of the Business Manager, focusing on coaching and development opportunities.
Elevating Customer Experience:
- Embodying Brand Excellence: Act as a YSL Beauty brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into YSL's history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
- Deliver the YSL Beauty Service Experience: Ensure that the team are delivering the YSL service model, delivering exceptional customer service and experiences.
Driving Retail Performance:
- Exceeding Sales Targets: Contribute to the development and execution of plans to achieve retail targets and KPIs. Identify and communicate potential risks and opportunities to the Team Manager.
- Creating and Executing Engaging Events: Support the planning and execution of engaging events and animations that drive customer excitement for YSL Beauty.
- Developing New Business: Contribute creative ideas to generate new business and support the implementation of innovative strategies.
- Building Client Relationships: Actively build and maintain relationships with key customers, contributing to the growth of the VIP customer base.
Operational Excellence:
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
Support and Development - Invest in Your Future with L'Oréal Luxe:
- Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brands and culture.
- Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, skincare, makeup, and fragrance.
- Immersive Brand Experience: Connect with the wider Be Luxe Community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brands and values.
- Exclusive Product Previews: Get hands-on with the latest innovations and trendsetting products at regular training events, staying ahead of the curve.
- On-Demand Learning Resources: Access our internal platform for self-directed learning, expanding your knowledge and building valuable relationships.
- Career Growth Opportunities: Collaborate with your Area Manager and Education team to chart your career path and unlock your full potential within L'Oréal Luxe.
Benefits and Rewards - Be Rewarded, Be Valued, Be L'Oréal:
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives.
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued.
Ysl Team Leader, Selfridges London (37.5 Hours) employer: L'OREAL GROUP
At L'Oréal, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of London. Our commitment to employee growth is evident through comprehensive onboarding, continuous learning opportunities, and a supportive environment that empowers you to excel in your career. With competitive compensation, generous time off, and exclusive product perks, joining our team means being part of a diverse community dedicated to making a positive impact in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Ysl Team Leader, Selfridges London (37.5 Hours)
✨Tip Number 1
Get to know the brand inside out! Dive deep into Yves Saint Laurent's history, values, and products. This way, when you chat with customers or during interviews, you can show off your passion and expertise, making you stand out as a true brand ambassador.
✨Tip Number 2
Network like a pro! Attend beauty events, connect with industry professionals on social media, and engage with potential colleagues. Building relationships can open doors and give you insider info about job opportunities that might not be advertised.
✨Tip Number 3
Showcase your skills! If you have experience in coaching or developing teams, share specific examples during interviews. Highlight how you've empowered others to achieve their goals, as this aligns perfectly with the growth champion vibe they're looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the YSL team. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Ysl Team Leader, Selfridges London (37.5 Hours)
Some tips for your application 🫡
Show Your Passion for Beauty:When you're writing your application, let your love for beauty shine through! Share your experiences and how you've helped others find their perfect products. We want to see that you're not just a fan of beauty, but a true guru who can inspire both customers and your team.
Be Authentic and Relatable:Remember, you're applying to be a connection creator! Use your application to showcase your personality and how you build relationships. Talk about your experiences chatting with customers and how you make them feel comfortable. We love seeing genuine connections!
Highlight Your Coaching Skills:As a growth champion, it's important to demonstrate your ability to coach and develop others. Share examples of how you've supported team members in the past and helped them achieve their goals. We want to know how you empower those around you!
Stay Trendy and Engaged:Being a trendsetter is key in this role! Mention your social media presence and how you keep up with the latest beauty trends. Show us how you engage with the beauty community online and in person. Don't forget to apply through our website – we can't wait to hear from you!
How to prepare for a job interview at L'OREAL GROUP
✨Show Your Passion for Beauty
Make sure to express your love for beauty products and trends during the interview. Share personal experiences where you've helped friends or customers find their perfect products, showcasing your expertise and enthusiasm.
✨Build Authentic Connections
Demonstrate your ability to connect with people by sharing examples of how you've built relationships in previous roles. Highlight your communication skills and how you make others feel comfortable, as this is key for a Team Leader role.
✨Emphasise Coaching and Development
Talk about your experience in coaching and developing team members. Provide specific examples of how you've supported others in achieving their goals, as this aligns perfectly with the growth champion aspect of the role.
✨Stay Ahead of Trends
Be prepared to discuss the latest beauty and wellness trends. Mention any social media platforms you use to stay informed and how you can leverage this knowledge to create engaging in-store experiences that resonate with customers.
