At a Glance
- Tasks: Lead a passionate team in delivering exceptional beauty experiences and personalised customer service.
- Company: Join the iconic Valentino brand at Selfridges London.
- Benefits: Enjoy competitive pay, generous time off, and exclusive product perks.
- Other info: Embrace continuous learning and career growth opportunities in a diverse and inclusive environment.
- Why this job: Be part of a dynamic team that empowers beauty enthusiasts and drives retail success.
- Qualifications: Passion for beauty, strong communication skills, and a knack for building relationships.
The predicted salary is between 30000 - 40000 £ per year.
Valentino Beauty Deputy Business Manager
Who we are looking for:
- A Beauty Guru: You're passionate about all things beauty and love sharing your expertise with your teams and customers! You're a pro at giving personalised advice and helping people find the perfect products that make them feel empowered.
- A Connection Creator: You're a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style, and helping them create a beauty routine that expresses who they are.
- A Growth Champion: You're passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve amazing things.
- A Trendsetter: Being active on social media, you're always on top of the latest beauty and wellness trends. You know how to connect with people both online and in person, being able to build a community around your passion for beauty.
- A Go-Getter: You're driven, ambitious, and love a challenge. You're excited to create innovative in-store experiences and achieve amazing results through your team.
- A Brand Ambassador: You're a true believer in the Valentino mission and values. You're passionate about our iconic brand and can't wait to represent them.
People Management and Development
- Supporting Team Onboarding and Training: Assist the Business Manager in onboarding new team members, delivering on the job coaching, supporting their ongoing development.
- Performance Monitoring: Assist the Business Manager in tracking team performance and identifying areas for improvement.
- Performance Feedback Support: Provide feedback to team members on performance, under the guidance of the Business Manager, focusing on coaching and development opportunities.
Elevating Customer Experience
- Embodying Brand Excellence: Act as a Valentino brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into Valentino's heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
- Deliver the Valentino Service Experience: Ensure that the team are delivering the Valentino service model, delivering exceptional customer service and experiences.
Driving Retail Performance
- Exceeding Sales Targets: Contribute to the development and execution of plans to achieve retail targets and KPIs. Identify and communicate potential risks and opportunities to the Team Manager.
- Creating and Executing Engaging Events: Support the planning and execution of engaging events and animations that drive customer excitement for Valentino Beauty.
- Developing New Business: Contribute creative ideas to generate new business and support the implementation of innovative strategies.
- Building Client Relationships: Actively build and maintain relationships with key customers, contributing to the growth of the VIP customer base.
Operational Excellence
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
Support and Development
- Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brands and culture. From day one, you'll become an integral part of the L'oreal Luxe community.
- Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, skincare, makeup, and fragrance.
- Immersive Brand Experience: Connect with the wider Be Luxe Community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brands and values.
- Exclusive Product Previews: Get hands-on with the latest innovations and trendsetting products at regular training events, staying ahead of the curve.
- On-Demand Learning Resources: Access our internal platform for self-directed learning, expanding your knowledge and building valuable relationships.
- Career Growth Opportunities: Collaborate with your Area Manager, and Education team to chart your career path and unlock your full potential within L'Oréal Luxe.
Benefits and Rewards
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives.
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.
Valentino Deputy Business Manager, Selfridges London (37.5 Hours) employer: L'OREAL GROUP
At L'Oréal, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of London. Our commitment to employee growth is evident through comprehensive onboarding, continuous learning opportunities, and a supportive environment that champions diversity and inclusion. With competitive compensation, generous time off, and exclusive access to our renowned beauty products, joining our team means becoming part of a community dedicated to empowering individuals and making a positive impact in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Valentino Deputy Business Manager, Selfridges London (37.5 Hours)
✨Tip Number 1
Get to know the brand inside out! Dive into Valentino's history and values, so you can chat confidently about their products. This will help you connect with customers and show you're genuinely passionate about the brand.
✨Tip Number 2
Network like a pro! Attend beauty events or workshops where you can meet industry folks and potential customers. Building those connections can open doors and give you insights into what people are looking for in beauty products.
✨Tip Number 3
Show off your social media skills! Share your beauty tips and tricks online to build a following. This not only showcases your expertise but also demonstrates your ability to engage with the community, which is key for a role like this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Valentino team and ready to make an impact!
We think you need these skills to ace Valentino Deputy Business Manager, Selfridges London (37.5 Hours)
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty shine through! Share your experiences and how you've helped others find their perfect products. We want to see that you're not just a fan of beauty, but a true guru who can inspire others.
Connect with Us:Make sure to highlight your ability to build authentic relationships. Talk about times you've created connections with customers or team members. We value those who can make people feel comfortable and valued, so let us know how you do that!
Be a Growth Champion:We’re looking for someone who loves coaching and developing others. In your application, mention any experiences where you've supported team members in their growth. Show us how you empower others to achieve amazing things!
Tailor Your Application:Don’t forget to tailor your application to the role! Use keywords from the job description and demonstrate how your skills align with what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Beauty Stuff
Brush up on your beauty knowledge before the interview. Be ready to discuss the latest trends, products, and techniques. Show them you’re not just passionate but also well-informed about Valentino's offerings and how they can empower customers.
✨Build Authentic Connections
Practice your people skills! Think of ways to make genuine connections with both the interviewers and potential customers. Share examples of how you've built relationships in previous roles, and be prepared to demonstrate your ability to make others feel comfortable.
✨Showcase Your Coaching Skills
Since this role involves supporting team development, come prepared with examples of how you've coached or mentored others. Highlight your approach to identifying strengths and areas for improvement, and how you’ve empowered your team to achieve their goals.
✨Be a Trendsetter
Demonstrate your social media savvy and how you stay updated on beauty trends. Share your ideas for engaging events or promotions that could drive customer excitement for Valentino Beauty. Show them you’re not just a follower of trends, but a creator of them!
