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- Tasks: Lead and inspire beauty advisors through engaging training and coaching.
- Company: Join a leading beauty brand committed to excellence and innovation.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Dynamic role with a focus on collaboration and career advancement.
- Why this job: Make a real impact in the beauty industry while developing your leadership skills.
- Qualifications: Experience in education, training, or retail; strong communication and coaching skills.
The predicted salary is between 40000 - 50000 £ per year.
Reporting to Head of Luxe Training, I am responsible for the education of our Beauty Advisor community & Retailer BA community. Through the delivery of Education & training, regular store visits & coaching, I deliver a world‑class consumer experience across our portfolio of brands & consumer touch points. I also deliver an engaging beauty advisor experience for our BAs, as well as being able to influence & inspire retailer BAs across our brands & categories. I champion collaboration and coaching, and with the team, I ensure that Brand DNA, Equity & Service excellence cascades through our tailored programs.
Key Responsibilities:
- OMNI EDUCATION & ENGAGEMENT
- Execute the multi‑brand education strategy across all channels for Luxe BAs & Retailer BAs.
- Collaborate across the Education function & Field team in my region to identify opportunities to elevate the Education strategy and meet the Business commercial needs.
- Luxe BAs:
- Deliver an engaging Education program & training calendar for our Luxe BA community to drive CXE & sales/business growth.
- Collaborate to deliver exceptional education in line with brand marketing and commercial plans.
- Create a robust journey plan to spend time in stores to coach & develop the Luxe team, & identify opportunities / bring to life a world‑class consumer experience.
- Execute the Multi‑brand Category training program in collaboration with category education leads.
- Retailer BAs:
- Deliver an engaging education program for our Retailer BAs to create exceptional education in line with brand marketing and commercial plans.
- Spend time in stores to coach & develop/bring to life a world‑class consumer experience.
- Evaluate the effectiveness of training programs & tools, keep current in the latest Education trends, & manage/influence stakeholders with regular feedback/observation to maximise business outcomes & deliver exceptional education to our BA communities.
- Support in delivery of soft skills/Retail transversal skills training (management, services, CRM, L'Oréal University etc).
- SERVICES & BEAUTY TECH
- Bring to life the Beauty Tech strategy from the division & the brands through education & coaching.
- Drive services as a core experience for our consumers.
- Engage our BAs in CRM activities & drive data capture as a pillar of our service culture in Luxe.
- PEOPLE MANAGEMENT/DEVELOPMENT
- Support in the recruitment & onboarding of BAs in your region.
- Drive a culture of coaching & development.
- Elevate the BA experience/journey and embed/launch key initiatives from global and local initiatives.
- Ensure BA adoption and usage of One Retail.
- Champion cross‑function collaboration and ways of working.
I AM: Field Based Level 5
MY CORE KPIS ARE: Retail Performance & KPI, Category performance, Pulse BA Turnover & BA Pulse NPS & CXE
MY DELIVERABLES/OUTCOMES ARE: Elevated BA Experience, Highly engaged BA workforce, World‑class customer experience, Brand & Category Engagement & expertise
I HAVE IN‑DEPTH KNOWLEDGE OF: Education and training experience/technique, Retail leavers and landscape, Stakeholder Management
MY KEY STAKEHOLDERS ARE: O+O CX & BA Experience, Brand Education, Retail Field Management, Field Support
MY KEY SKILLS ARE: Retail & Commercial Acumen, Stakeholder Management, Education, Training & Facilitation, Coaching, Analytical Skills, Empathy
Regional Training Manager - Southwest employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Training Manager - Southwest
✨Tip Number 1
Network like a pro! Reach out to your connections in the beauty and retail industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your own. We want you to walk in feeling confident and ready to showcase how you can elevate the BA experience and drive sales growth.
✨Tip Number 3
Practice your coaching and training skills! You might get asked to demonstrate how you would engage and develop a team of Beauty Advisors. We suggest role-playing scenarios with friends or family to nail down your approach and delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our community. Let’s make that dream job happen!
We think you need these skills to ace Regional Training Manager - Southwest
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in education and training, especially in retail. We want to see how your skills align with our mission to deliver a world-class consumer experience.
Showcase Your Coaching Skills: Since the role involves a lot of coaching and development, share specific examples of how you've successfully coached others in the past. We love seeing real-life stories that demonstrate your ability to inspire and elevate teams.
Highlight Collaboration Experience: Collaboration is key for us at StudySmarter. Make sure to mention any experiences where you worked closely with different teams or stakeholders to achieve a common goal. This will show us you're a team player!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Brands Inside Out
Before the interview, make sure you research the brands you'll be working with. Understand their values, product lines, and recent campaigns. This will help you demonstrate your passion for the brand and how you can contribute to their education strategy.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or trained others in the past. Highlight specific situations where your coaching led to improved performance or engagement. This will show that you have the skills needed to elevate the BA experience.
✨Be Ready to Discuss Stakeholder Management
Think about times when you've had to manage different stakeholders. Be prepared to discuss how you navigated those relationships and influenced outcomes. This is crucial for a role that involves collaboration across various teams.
✨Demonstrate Your Analytical Skills
Since part of the role involves evaluating training effectiveness, be ready to talk about how you've used data to inform your decisions in previous roles. Share any metrics or KPIs you've worked with to show your analytical mindset.