At a Glance
- Tasks: Lead a vibrant team, inspire creativity, and elevate customer experiences at NYX Professional Makeup.
- Company: Join the bold and inclusive NYX Professional Makeup family at Boots Birmingham High St.
- Benefits: Enjoy competitive pay, generous time off, and exclusive product perks.
- Other info: Grow your career with ongoing training and mentorship opportunities.
- Why this job: Unleash your passion for beauty and empower others to express their individuality.
- Qualifications: Experience in makeup and a flair for building relationships with customers.
The predicted salary is between 24000 - 36000 £ per year.
NYX Counter Manager
Unleash Your Creativity
At NYX Professional Makeup, we believe that beauty is a canvas for self‑expression — a bold and fearless celebration of individuality. Inspired by artistry and driven by a passion for inclusivity, we create high‑performance, professional‑grade makeup that empowers everyone to experiment, play, and showcase their unique style.
With innovation at our core, NYX combines cutting‑edge formulas with vibrant colors and diverse textures, delivering transformative products that redefine creativity in beauty.
Dedicated to inclusivity, authenticity, and empowerment, we offer personalized experiences and accessible solutions, inviting everyone to join a community where artistry knows no limits.
Join us in shaping the future of beauty, where creativity meets innovation, and become part of a brand that celebrates individuality, self‑expression, and the artistry within us all.
Who we are looking for:
- A Makeup Maven: You are passionate about all things makeup and beauty, and love sharing your expertise with your team and customers. You excel at providing personalized advice and helping people discover the perfect NYX Professional Makeup products to express their creativity and feel empowered.
- A Relationship Builder: You are skilled at creating authentic connections and making people feel at ease. You enjoy engaging with customers, understanding their unique needs, and helping them craft bold and artistic makeup routines that reflect their individuality.
- A Team Developer: You are enthusiastic about coaching and mentoring others. You recognize potential in your team members and empower them to achieve their best, fostering a culture of growth and creativity.
- A Trend Leader: You stay ahead of the latest makeup, beauty, and wellness trends, both online and offline. You know how to inspire others and build a community around your passion for artistry and self‑expression.
- A Driven Achiever: You are ambitious, motivated, and thrive on challenges. You are excited to create innovative in‑store experiences and deliver exceptional results through your team.
- A NYX Professional Makeup Ambassador: You embody the values and mission of NYX, celebrating artistry, inclusivity, and individuality. You are proud to represent this bold and creative brand and share its story with customers.
What you will be doing:
People Management and Development
- Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them in the world of NYX Professional Makeup. Drive ongoing development to enhance individual skills and maximize team effectiveness.
- Performance Monitoring and Feedback: Offer regular feedback to team members on productivity, service quality, product knowledge, and selling techniques. Celebrate achievements and identify opportunities for improvement.
- Performance Management: Actively track team performance, address underperformance, and implement strategies to drive improvement and success.
- Talent Acquisition: Lead recruitment efforts to identify and attract top talent, building a high‑performing team of Beauty Advisors.
- Employee Relations: Foster a positive and productive work environment by addressing and resolving HR‑related matters within the team.
Elevating Customer Experience
- Brand Excellence: Represent NYX Professional Makeup as a brand ambassador, delivering a bold and creative customer experience through personalized service and impeccable merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, share the artistry and values of NYX, and provide tailored advice and techniques to meet customer needs.
- Service Model Delivery: Ensure the team consistently delivers the NYX Professional Makeup service model, creating memorable and exceptional customer experiences.
Driving Retail Performance
- Achieving Sales Targets: Develop and execute strategic plans to meet and exceed retail targets and KPIs, driving sustainable growth and profitability.
- Event Creation and Execution: Plan and implement engaging events and activations that excite customers and showcase NYX Professional Makeup products and innovations.
- Innovation and Business Development: Contribute creative ideas and implement strategies to drive new business growth, leveraging product launches and key brand moments to maximize impact.
- Client Loyalty: Build and maintain strong relationships with customers, fostering long‑term loyalty and repeat business.
Operational Excellence
- Teamwork and Training: Collaborate with your team and complete required training programs to stay updated on product knowledge and brand expertise.
- Administrative Tasks: Efficiently manage daily and weekly administrative responsibilities using designated platforms (Tamigo/One Retail).
- Counter Standards: Maintain the highest standards of hygiene, organization, and presentation to create an inviting and professional counter environment.
Support and Development - Invest in Your Future with NYX Professional Makeup
At NYX Professional Makeup, we are committed to your personal and professional growth. Here\'s how we\'ll support you:
- Comprehensive Onboarding: Begin your journey with a dynamic mix of in‑person and online modules during your first three months, covering everything you need to know about our brand and culture.
- Continuous Learning: Benefit from ongoing mentorship and training with your Area Manager, Education Manager, and peers, building expertise in retail best practices, service excellence, and makeup artistry.
- Immersive Brand Experience: Connect with the NYX Professional Makeup community at our inspiring head office in White City, London, for an immersive induction that deepens your understanding of our brand and values.
- Exclusive Product Previews: Stay ahead of the curve by experiencing the latest innovations and trendsetting NYX products at regular training events.
- On‑Demand Learning Resources: Access a wealth of self‑directed learning materials through our internal platform, enhancing your knowledge and building valuable connections.
- Career Growth Opportunities: Collaborate with your Area Manager and Education team to map out your career path and unlock your full potential within NYX Professional Makeup and L’Oréal Luxe.
Benefits and Rewards - Be Rewarded, Be Valued, Be L’Oréal
Join L’Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well‑being:
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L’Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well‑being.
- Referral Bonus Program: Share the L’Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L’Oréal for the Future initiatives. #Beautythatmovestheworld
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference – different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That\'s the beauty of L’Oréal.
Nyx Prof. Make-up Counter Manager, Boots Birmingham High St. (30 Hours) FTC Until 11/04/26 employer: L'OREAL GROUP
At NYX Professional Makeup, we celebrate creativity and individuality, making us an exceptional employer for those passionate about beauty. Located in the vibrant Boots Birmingham High St., our inclusive work culture fosters personal and professional growth through comprehensive training, mentorship, and exciting career opportunities. With competitive compensation, generous time off, and a commitment to sustainability, we empower our team to thrive while delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Nyx Prof. Make-up Counter Manager, Boots Birmingham High St. (30 Hours) FTC Until 11/04/26
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like L'OREAL GROUP, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like L'OREAL GROUP!
We think you need these skills to ace Nyx Prof. Make-up Counter Manager, Boots Birmingham High St. (30 Hours) FTC Until 11/04/26
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at L'OREAL GROUP, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at L'OREAL GROUP and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show L'OREAL GROUP that you’re ready to jump in and contribute right away!
How to prepare for a job interview at L'OREAL GROUP
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
