l'Oréal Luxe Multi-Brand Team Leader, Boots Bristol (37.5 Hours)

Overview

L'Oréal Group, the world's leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L'Oréal has redefined the beauty industry. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L'Oréal, you'll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what's possible.

You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will monitor the store's performance closely and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L'Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.

Key Responsibilities

• Lead a World Class Customer Experience: Deliver a world class Luxury Service Experience: Ensure through coaching represent L'Oréal Luxe brands and share expertise on internal and external social media platforms, adhering to company guidelines.
• Driving Retail Performance Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the store's retail targets and KPIs, driving long-term growth and profitability. Proactively identify risks and opportunities to maximize results and ensure sustainable success.
• Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L'Oréal Luxe brands to achieve greater growth for the store portfolio.
• Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
• Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.
• People Management and Development: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high-performing team. Lead the onboarding process for new team members, providing comprehensive training that immerses them in the L'Oréal Luxe brand portfolio and sets them up for success. Drive continuous development to enhance individual performance and maximize team effectiveness. Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement. Actively track team performance, identify underperformance, and implement effective strategies to address and improve results. Address and resolve HR issues within the team, ensuring a positive and productive work environment.
• Operational Excellence: Ensure all Brand VM guidelines are implemented and embody the Luxury retail environment. Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment. Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise. Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).