l\'Oréal Luxe Multi-Brand Store Manager Bentalls Kingston (37.5 Hours)

L'Oréal Group, the world's leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L'Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty.

You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will closely monitor the store's performance and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L'Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.

Key Responsibilities:

• Lead a World Class Customer Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
• Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Foster Omni Experiences: Inform new and existing customers about upcoming in-store events, promotions, and brand activations.

Driving Retail Performance:

• Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the stores retail targets and KPIs.
• Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences.
• Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth.
• Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base.

People Management and Development:

• Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors.
• Team Onboarding and Training: Lead the onboarding process for new team members.
• Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity.
• Performance Management: Actively track team performance and implement effective strategies to address and improve results.
• Employee Relations: Address and resolve HR issues within the team.

Operational Excellence:

• Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented.
• Teamwork and Training: Actively participate in team efforts and complete all required training programs.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks.
• Stock & Operations: Ensure adequate stock levels are maintained.

DELIVERABLES/OUTCOMES:

• Achievement of Retail Targets
• Exceptional consumer experience
• Engaged High performance Team
• Development of Team

KEY SKILLS:

• Retail Acumen
• People Management
• Stakeholder Management
• Coaching
• Operational Skills & Management

KEY STAKEHOLDERS:

• Retail Area Manager
• Education/Training
• Store/Department Manager
• BA Experience

Benefits and Rewards:

• Competitive Compensation: Earn a competitive salary and a rewarding commission scheme.
• Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands.
• Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
• Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources.
• Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals.
• Sustainability Initiatives: Join a company committed to sustainability and making a positive impact.

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued.