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- Tasks: Lead a dynamic team to deliver luxury beauty experiences and exceed sales targets.
- Company: Join L'Oréal, the world's leading beauty company with a vibrant culture.
- Benefits: Enjoy competitive pay, exclusive product perks, generous time off, and wellness support.
- Other info: Embrace diversity and inclusivity in a supportive work environment.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Retail experience and strong people management skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
L'Oréal Group, the world's leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L'Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty.
You will lead and develop your store team to deliver a world‑class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go‑getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. A growth champion, passionate about coaching and developing your team to drive a high‑performance and service‑driven culture, you will closely monitor the store's performance and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market.
As the primary ambassador of L'Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Key Responsibilities- Deliver a world‑class Luxury Service Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
- Embody Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands' history, and offer tailored product knowledge, tips, and techniques to meet customer needs, as well as services across our categories & beauty tech offerings.
- Foster Omni Experiences: Inform new and existing customers about upcoming in‑store events, promotions, and brand activations & passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.
- Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the store's retail targets and KPIs, driving long‑term growth and profitability.
- Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L'Oréal Luxe brands.
- Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, focusing on leveraging product launches and brand anniversaries.
- Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long‑term relationships and driving repeat business.
- Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high‑performing team.
- Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them in the L'Oréal Luxe brand portfolio.
- Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills.
- Performance Management: Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.
- Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.
- Maintaining Counter Standards: Ensure all brand VM guidelines are implemented & embody the Luxury retail environment.
- Teamwork and Training: Actively participate in team efforts and complete all required training programmes to maintain up‑to‑date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline.
- Ensure adequate stock levels are maintained & good level of stock in trade of top performing SKU, as well as tester & PLV management.
- Achievement of Retail Targets
- Exceptional consumer experience
- Engaged high‑performance team
- Development of team
- Retail Acumen
- People Management
- Stakeholder Management
- Coaching
- Operational Skills & Management
- Retail Area Manager
- Store / Department Manager
- BA Experience
Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognise your contributions and support your well‑being:
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources.
- Referral Bonus Programme: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals.
- Sustainability Initiatives: Be part of a company committed to sustainability and making a positive impact.
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued.
l'Oréal Luxe Multi-Brand Solo Counter Manager, Boots Erdington (30 Hours) employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land l'Oréal Luxe Multi-Brand Solo Counter Manager, Boots Erdington (30 Hours)
✨Tip Number 1
Get to know the brand inside out! Dive deep into L'Oréal's history and values. When you walk into that interview, you want to show that you're not just another candidate; you're a passionate ambassador ready to represent the Luxe experience.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend beauty events. Building relationships can give you insider info and might even lead to a referral. Plus, it shows your genuine interest in the brand!
✨Tip Number 3
Practice your storytelling skills! You’ll need to demonstrate product knowledge and engage customers. Prepare examples of how you've created memorable experiences in previous roles. This will help you stand out as a candidate who can drive retail performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the L'Oréal family. Let’s make that dream job happen!
We think you need these skills to ace l'Oréal Luxe Multi-Brand Solo Counter Manager, Boots Erdington (30 Hours)
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for the beauty industry shine through! Share your experiences with L'Oréal products or any beauty trends you’re excited about. We want to see that you’re not just applying for a job, but that you genuinely care about the brands and the customer experience.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Luxe Solo Counter Manager. Use keywords from the job description to show us you understand what we’re looking for. This will help your application stand out from the crowd!
Be Specific About Your Achievements: Don’t just list your previous roles; tell us about your accomplishments! Whether it’s exceeding sales targets or creating engaging events, we want to know how you’ve made an impact in your past positions. Numbers and specific examples can really make your application pop!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re serious about joining the L'Oréal family!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Brands
Before the interview, dive deep into L'Oréal's portfolio. Familiarise yourself with the different brands and their unique selling points. This will not only show your passion for the beauty industry but also help you articulate how you can embody brand excellence as a counter manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching and development strategies that have driven high performance. L'Oréal values growth champions, so be ready to discuss how you can inspire and motivate your team to exceed retail targets.
✨Demonstrate Customer Engagement Strategies
Think about ways you've created memorable customer experiences in previous roles. Be prepared to share ideas on how you would implement engaging events and promotions at the store. This will showcase your ability to drive customer loyalty and enhance the overall shopping experience.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, such as handling underperformance or managing stock levels. Practice your responses to these scenarios, focusing on your problem-solving skills and operational excellence. This will demonstrate your readiness to tackle challenges head-on.