l'Oréal Luxe Multi-Brand Fragrance Team Leader, Harrods London (37.5 Hours)

As a One Luxe Store Manager you will lead and develop your store team to deliver a world‑class consumer experience and exceed retail performance targets for the portfolio of brands in your store. You are an ambitious, growth‑focused leader, co‑aching and developing your team to drive a high‑performance, service‑driven culture. You will monitor your store's performance closely, implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market, and build strong relationships with key stakeholders such as store and department managers.

Key Responsibilities

• Lead a World Class Customer Experience
  • Deliver a world‑class luxury service experience: ensure, through coaching & feedback, the team delivers exceptional customer service across all brands and touchpoints.
  • Act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
  • Confidently demonstrate products, immerse customers into brand history, and offer tailored product knowledge, tips and techniques.
  • Inform new and existing customers about upcoming in‑store events, promotions and brand activations, represent L’Oréal Luxe brands and share expertise on internal and external social media platforms, adhering to company guidelines.
• Driving Retail Performance
  • Develop and execute retail plans to achieve and surpass store retail targets and KPIs, driving long‑term growth and profitability.
  • Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L’Oréal Luxe brands.
  • Generate creative ideas and implement innovative strategies to drive new business growth, focusing on product launches and brand anniversaries.
  • Implement strategies to build and maintain a loyal VIP customer base, fostering long‑term relationships and driving repeat business.
• People Management and Development
  • Lead recruitment and selection of Beauty Advisors, identifying and attracting top talent to build a high‑performing team.
  • Lead onboarding and training for new team members, providing comprehensive training and continuous development.
  • Provide regular coaching and timely feedback on team performance, service levels, product knowledge, and selling skills.
  • Actively track team performance, identify underperformance and implement strategies to address and improve results.
  • Address and resolve HR issues within the team, ensuring a positive and productive work environment.
• Operational Excellence
  • Ensure all brand VM guidelines are implemented and embody the luxury retail environment.
  • Maintain hygiene, housekeeping and a clean, organized counter environment.
  • Actively participate in team efforts and complete required training to maintain up‑to‑date product knowledge.
  • Complete daily and weekly administrative tasks using designated platforms.
  • Maintain adequate stock levels and manage testers & PLV.

Deliverables / Outcomes

• Achievement of retail targets.
• Engaged high‑performance team.
• Exceptional consumer experience.
• Team development.

Key Skills

• Retail acumen.
• People management.
• Stakeholder management.
• Coaching.
• Operational skills & management.

Key Stakeholders

• Retail Area Manager.
• Store/Department Manager.
• BA Experience.

Benefits and Rewards

• Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive product perks: Enjoy access to an incredible selection of products from over 35 renowned L’Oréal brands at our exclusive staff shop.
• Generous time off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
• Health and wellness benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well‑being.
• Referral bonus program: Share the L’Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
• Sustainability initiatives: Be a part of a company committed to sustainability and making a positive impact through L’Oréal for the Future initiatives.

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference – different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L’Oréal.