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- Tasks: Lead a dynamic team to deliver exceptional luxury customer experiences and exceed sales targets.
- Company: Join L'Oréal, the world's leading beauty company with a vibrant and innovative culture.
- Benefits: Competitive salary, commission scheme, exclusive product perks, and generous holiday allowance.
- Other info: Exciting opportunities for personal growth and career development in a fast-paced environment.
- Why this job: Be part of a creative community that pushes boundaries and shapes the future of beauty.
- Qualifications: Retail experience and strong people management skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
L'Oréal Group, the world's leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L'Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty.
At L'Oréal, you'll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what's possible. Are you ready to make an impact and be part of the journey?
L'Oréal is looking for a Luxe Assistant Store Manager. You will support leading and developing the store team to deliver a world‑class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go‑getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing the team to drive a high‑performance and service‑driven culture. You will support monitoring the store's performance closely and contribute to implementing strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As one of the ambassadors of L'Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Key Responsibilities
- Deliver a World Class Customer Experience: Support to deliver a world class Luxury Service Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
- Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs, as well as services across our categories & beauty tech offerings.
- Foster Omni Experiences: Inform new and existing customers about upcoming in‑store events, promotions, and brand activations & passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.
Driving Retail Performance
- Exceeding Sales Targets: Support the Store Manager to execute the retail plans to achieve and surpass the store's retail targets and KPIs, driving long‑term growth and profitability.
- Creating Engaging Events: Contribute to the development and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L'Oréal Luxe brands to achieve greater growth for your store portfolio.
- Driving Innovation and New Business: Generate creative ideas and suggest innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
- Cultivating Client Loyalty: Build & support the team to grow & maintain a loyal VIP customer base, fostering long‑term relationships and driving repeat business.
People Management and Development
- Talent Acquisition: Support the Store Manager in talent attraction & recruitment process.
- Team Onboarding and Training: Support the onboarding process for new team members, ensuring to promote teamwork & collaboration.
- Performance Monitoring and Feedback: Support with regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
Operational Excellence
- Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented & embody the Luxury retail environment.
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up‑to‑date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Stock & Operations: Support the store manager to ensure adequate stock levels are maintained & good level of stock in trade of top performing SKU, as well as tester & PLV management.
Deliverables / Outcomes
- Achievement of Retail Targets
- Exceptional consumer experience
- Engaged High performance Team
- Development of Team
Key Skills
- Retail Acumen
- People Management
- Stakeholder Management
- Coaching
- Operational Skills & Management
Key Stakeholders
- Retail Area Manager
- Business Manager
- Store/Department Manager
- BA Experience
Benefits and Rewards
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday.
l'Oréal Luxe Multi-Brand Assistant Store Manager, Boots Metrocentre (37.5 Hours) employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land l'Oréal Luxe Multi-Brand Assistant Store Manager, Boots Metrocentre (37.5 Hours)
✨Tip Number 1
Network like a pro! Connect with current employees at L'Oréal through LinkedIn or industry events. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Show off your passion for beauty! When you get that interview, share your favourite L'Oréal products and how they inspire you. It’s all about demonstrating that you live and breathe the brand.
✨Tip Number 3
Prepare for situational questions! Think of examples where you've led a team or exceeded targets. We want to see how you handle challenges and drive results in a retail environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace l'Oréal Luxe Multi-Brand Assistant Store Manager, Boots Metrocentre (37.5 Hours)
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty shine through! Share your experiences with L'Oréal products or any beauty trends you’re excited about. We want to see that you’re not just applying for a job, but that you genuinely care about the industry.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your experience in retail management and how you've driven sales or improved customer experiences in the past. We love seeing how your skills align with our mission at L'Oréal!
Be Authentic: Don’t be afraid to let your personality shine! We appreciate authenticity, so share your unique story and what makes you a great fit for the Luxe Assistant Store Manager position. Remember, we’re looking for someone who can bring creativity and energy to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Brands
Before the interview, dive deep into L'Oréal's portfolio. Familiarise yourself with their iconic brands and understand their unique selling points. This will not only show your passion for the beauty industry but also demonstrate your commitment to embodying brand excellence.
✨Showcase Your Coaching Skills
As a potential Luxe Assistant Store Manager, it's crucial to highlight your experience in coaching and developing teams. Prepare specific examples of how you've successfully trained team members in the past, focusing on how you fostered a high-performance culture.
✨Prepare for Customer Experience Scenarios
Think about how you would handle various customer service situations. Be ready to discuss how you would ensure a world-class luxury service experience and how you would deal with challenging customer interactions. This will showcase your ability to deliver exceptional consumer experiences.
✨Bring Ideas for Innovation
L'Oréal values creativity and innovation, so come prepared with ideas on how to drive new business growth. Think about potential events or promotions that could engage customers and enhance their experience in-store. This will demonstrate your proactive approach and understanding of retail performance.