l'Oréal Luxe Multi-Brand Assistant Manager, Boots Battersea (37.5 Hours)

Key Responsibilities

• Support to Deliver a world class Luxury Service Experience: Ensure through coaching and feedback that the team delivers exceptional customer service across all brands and touchpoints.
• Embody Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling: Demonstrate products, immerse customers in brand history, and offer tailored product knowledge, tips, and techniques to meet needs, including services across categories and beauty tech offerings.
• Foster Omni Experiences: Inform customers about in‑store events, promotions, and brand activations; represent L'Oréal Luxe on internal and external social media platforms in line with company guidelines.
• Exceed Sales Targets: Work with the Store Manager to execute retail plans, surpass targets and KPIs, and drive long‑term growth and profitability.
• Creating Engaging Events: Contribute to a dynamic annual calendar of events and animations that generate excitement for L'Oréal Luxe brands.
• Driving Innovation and New Business: Generate creative ideas and suggest innovative strategies to drive new business growth, leveraging product launches and brand anniversaries.
• Cultivating Client Loyalty: Build and support the team to grow and maintain a loyal VIP customer base, fostering repeat business.
• Talent Acquisition: Support the Store Manager in attracting and recruiting talent.
• Team Onboarding and Training: Support onboarding for new team members, promoting teamwork and collaboration.
• Performance Monitoring and Feedback: Provide regular coaching and timely feedback on productivity, service levels, product knowledge, and selling skills, recognising achievements and identifying improvement areas.
• Maintaining Counter Standards: Implement brand VM guidelines, uphold hygiene and housekeeping standards, and ensure a clean, organised counter environment.
• Teamwork and Training: Participate in team efforts and complete required training to maintain up‑to‑date product knowledge and brand expertise.
• Administrative Responsibilities: Complete daily and weekly tasks using designated platforms (Tamigo/One Retail).
• Stock & Operations: Ensure adequate stock levels, maintain good stock in trade for top‑performing SKUs, and manage testers and in‑store visual merchandising items.

Key Skills

• Retail Acumen
• People Management
• Stakeholder Management
• Coaching
• Operational Skills & Management

Key Stakeholders

• Retail Area Manager
• Business Manager
• Education/Training
• Store/Department Manager
• BA Experience

Benefits and Rewards

• Competitive Compensation: salary and a rewarding commission scheme.
• Exclusive Product Perks: access to staff shop products from over 35 L'Oréal brands.
• Generous Time Off: 30 days of holiday, including bank holidays.
• Health and Wellness Benefits: discounted dental insurance and mental health resources.
• Referral Bonus Program: earn bonuses for referring suitable candidates.
• Sustainability Initiatives: participate in L'Oréal for the Future programs.

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status.