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- Tasks: Lead a team to deliver exceptional customer experiences and exceed sales targets.
- Company: Join L'Oréal, the world's leading beauty company with over a century of innovation.
- Benefits: Enjoy competitive pay, exclusive product perks, generous holiday, and wellness benefits.
- Why this job: Be part of a vibrant community that celebrates creativity and pushes boundaries in beauty.
- Qualifications: Seeking ambitious individuals with a passion for beauty and retail management.
- Other info: Embrace diversity and inclusivity in a workplace that values every contribution.
The predicted salary is between 30000 - 42000 £ per year.
ONE LUXE COUNTER MANAGER
L\’Oréal Group, the world\’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L\’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L\’Oréal, you\’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what\’s possible. Are you ready to make an impact and be part of the journey?
L\’Oréal is looking for a One Luxe Store Manager. You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will closely monitor the store\’s performance and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L\’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Key Responsibilities:
Lead a World Class Customer Experience
- Deliver a world class Luxury Service Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
- Embodying Brand Excellence: Act as a L\’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs, as well as services across our categories & beauty tech offerings.
- Foster Omni Experiences: through your team Inform new and existing customers about upcoming in-store events, promotions, and brand activations & passionately represent L\’Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.
Driving Retail Performance
- Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the stores retail targets and KPIs, driving long-term growth and profitability. Proactively identify risks and opportunities to maximize results and ensure sustainable success.
- Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L\’Oréal Luxe brands to achieve greater growth for your store portfolio.
- Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
- Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.
People Management and Development
- Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high-performing team.
- Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them in the L\’Oréal Luxe brand portfolio and sets them up for success. Drive continuous development to enhance individual performance and maximize team effectiveness.
- Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
- Performance Management: Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.
- Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.
Operational Excellence
- Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented & embody the Luxury retail environment. Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
Stock & Operations: Ensure adequate stock levels are maintained & good level of stock in trade of top performing SKU, as well as tester & PLV management
DELIVERABLES/OUTCOMES:
- Achievement of Retail Targets
- Exceptional consumer experience
- Engaged High performance Team
- Development of Team
KEY SKILLS:
- Retail Acumen
- People Management
- Stakeholder Management
- Coaching
- Operational Skills & Management
KEY STAKEHOLDERS:
- Retail Area Manager
- Education/Training
- Store/Department Manager
- BA Experience
Benefits and Rewards – Be Rewarded, Be Valued, Be L\’Oréal
Join L\’Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L\’Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
- Referral Bonus Program: Share the L\’Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L\’Oréal for the Future initiatives. #Beautythatmovestheworld
At L\’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference – different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That\’s the beauty of L\’Oréal. #J-18808-Ljbffr
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land l\'Oréal Luxe Counter Manager Boots Oxford Street London (37.5 Hours)
✨Tip Number 1
Familiarise yourself with L'Oréal's brand portfolio and their latest product launches. Being knowledgeable about the brands you will represent can help you stand out during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlighting your experience in coaching and developing others will resonate well with the hiring managers.
✨Tip Number 3
Stay updated on current beauty trends and customer engagement strategies. Demonstrating your awareness of the retail landscape and how to enhance customer experiences can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of L'Oréal, if possible. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace l\'Oréal Luxe Counter Manager Boots Oxford Street London (37.5 Hours)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Luxe Counter Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management, customer service, and team leadership. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to exceed sales targets.
Write a Strong Cover Letter: In your cover letter, express your passion for the beauty industry and L'Oréal's brands. Highlight specific examples of how you've successfully led teams, driven sales, and created exceptional customer experiences in previous roles.
Showcase Your Knowledge: Demonstrate your understanding of current beauty trends and L'Oréal's product offerings. Mention any relevant training or certifications you have, and be prepared to discuss how you would implement innovative strategies to drive business growth during an interview.
How to prepare for a job interview at L'OREAL GROUP
✨Show Your Passion for Beauty
L'Oréal is all about passion and innovation in the beauty industry. Make sure to express your enthusiasm for beauty products and trends during the interview. Share personal experiences or stories that highlight your love for the industry.
✨Demonstrate Leadership Skills
As a Counter Manager, you'll be leading a team. Prepare examples of how you've successfully managed or developed a team in the past. Highlight your coaching abilities and how you foster a high-performance culture.
✨Know the Brands Inside Out
Familiarise yourself with L'Oréal's portfolio of brands. Be ready to discuss specific products, their unique selling points, and how you would promote them. This shows your commitment and readiness to represent the brand effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you've had to deal with difficult customers or drive sales in challenging situations, and be ready to share how you handled them.
