l\'Oréal Luxe Counter Manager Boots Oxford Street London (37.5 Hours)

ONE LUXE COUNTER MANAGER

L\’Oréal Group, the world\’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L\’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L\’Oréal, you\’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what\’s possible. Are you ready to make an impact and be part of the journey?

L\’Oréal is looking for a One Luxe Store Manager. You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will closely monitor the store\’s performance and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L\’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.

Key Responsibilities

• Lead a World Class Customer Experience: Deliver a world class Luxury Service Experience by coaching and providing feedback to ensure the team delivers exceptional customer service across all brands and touchpoints.
• Embodying Brand Excellence: Act as a L\’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling: Demonstrate products, immerse customers in the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs, including services across categories and beauty tech offerings.
• Foster Omni Experiences: Inform customers about upcoming in-store events, promotions, and brand activations; represent L\’Oréal Luxe brands and share expertise on internal and external social media platforms in line with company guidelines.

• Driving Retail Performance: Exceed sales targets by developing and executing retail plans to achieve and surpass store targets and KPIs, identifying risks and opportunities to maximize results and ensure sustainable success.
• Creating Engaging Events: Develop and implement a dynamic annual calendar of events that create memorable customer experiences and generate excitement for L\’Oréal Luxe brands.
• Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, leveraging product launches and brand anniversaries to maximize impact.
• Cultivating Client Loyalty: Build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.

• People Management and Development: Lead talent acquisition, onboarding and training, performance monitoring and feedback, and employee relations to build a high-performing team and positive work environment.

• Operational Excellence: Maintain counter standards and brand visual merchandise guidelines, ensure hygiene and housekeeping, participate in training, and manage administrative tasks using designated platforms.

• Stock & Operations: Maintain adequate stock levels, manage top-performing SKUs, and oversee tester and point-of-sale materials.

Deliverables / Outcomes

• Achievement of Retail Targets
• Exceptional consumer experience
• Engaged high-performing team
• Development of team

Key Skills

• Retail acumen
• People management
• Stakeholder management
• Coaching
• Operational skills & management

Key Stakeholders

• Retail Area Manager
• Education/Training
• Store/Department Manager
• BA Experience

Benefits and Rewards

• Competitive compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive product perks: Access to a selection of products from over 35 renowned L\’Oréal brands at the staff shop.
• Generous time off: 30 days of holiday, inclusive of bank holidays.
• Health and wellness: Discounted dental insurance and access to mental health and financial well-being resources.
• Referral bonus program: Earn bonuses by referring talented individuals to join the team.
• Sustainability initiatives: Be part of a company committed to sustainability through L\’Oréal for the Future initiatives.

At L\’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference – different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That\’s the beauty of L\’Oréal.