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- Tasks: Lead the omni experience for Beauty Advisors, enhancing their social and digital skills.
- Company: Join L'Oréal, a global leader in beauty, committed to innovation and inclusivity.
- Benefits: Enjoy flexible working, health support, exclusive discounts, and generous leave entitlements.
- Why this job: Be part of a dynamic team driving digital transformation in the beauty industry.
- Qualifications: Passion for beauty, strong communication skills, and a knack for social media.
- Other info: Diversity and inclusion are at our core; we celebrate unique perspectives.
The predicted salary is between 36000 - 60000 £ per year.
I am the Beauty Advisor Advocacy & Influence Manager. I am responsible for driving the omni experience & expertise of our BA population. My projects inspire and upskill our BAs to be more engaged in social, digital & online platforms, enabling them to deliver an exceptional consumer experience. I am an innovator & omni entrepreneur, pushing omni development to the future & constantly building my knowledge and expertise to build innovative plans.
Key Responsibilities:
- Enrich the BA Experience Strategy by creating the Omni/Digital journey & development BA strategy.
- Execute the Omni & Digital BA Experience strategy in collaboration with Omni Education, O+O Consumer experience & media/Community/Managers.
- Elevate BA/Employee Advocacy through an engaging social & advocacy programme, meeting the Luxe BA advocacy KPI.
- Champion a culture of high-performance social engagement, local tribe curation and content production that converts.
- In collaboration with O+O CX & Retail Field Management, define how BAs complement the O+O consumer journey through multiple touchpoints.
- Upskill BAs in social skills through the Luxe Social Media Education Program, the latest trends, online platforms & programs.
- Foster collaboration through stakeholder management.
- Network across the digital & advocacy community to keep up to date with the latest technology & trends.
- Through store visits, provide insights & feedback on how to enrich the BA Experience journey.
- Collaborate with Retail partners on social media & Digital Education.
ONE RETAIL
- Contribute to the One Retail engagement strategy.
- Provide regular content & interact with the BA Community to encourage content creations.
- Create Learning modules for BA online learning & development.
TRANSVERSAL EDUCATION
- Deliver Transversal BA Education, especially when Digital & Omni.
- Put the Omni Lens onto all content delivered to BAs.
BA PROJECTS
- Contribute & execute BA Transformation projects in collaboration with the team.
- Lead Digital BA Experience Transformation projects.
- Collaborate with HR Retail & Retail Management on Digital/Social BA recruitment strategies.
ABOUT ME:
Head Office Based Level 5
MY CORE KPIS ARE:
- BA performance & KPI
- #Digitally engaged BA
- L'Oréal Luxe digital engagement KPI
- One Retail uptake & usage/engagement
- Omni BA KPI (BA Advocacy)
- BA Pulse survey
MY DELIVERABLES/OUTCOMES ARE:
- Best in Class BA Journey/Experience
- Industry-leading Omni BA engagement initiatives
- Execution & delivery local & global projects
- Social & Digital Upskilling programs
MY KEY STAKEHOLDERS ARE:
- Multibrand Training & Brand Education
- Field Management
- O+O Consumer Experience
- A&I & Community Managers
MY KEY SKILLS ARE:
- People Management
- Empathy
- Stakeholder Management
- Education, Training & Facilitation
- Strategy Ideation
I HAVE IN-DEPTH KNOWLEDGE OF:
- Retail Landscape
- Retail career pathways
- O+O Education programs & engagement
- Empathy to the Beauty Advisor role
WHAT WE OFFER
Our people are at the heart of everything we do and play a vital role in the success of our company. We are committed to offering you a package that is fair, competitive, and equitable to help support you to do what you love most, achieve your goals and become the best version of yourself. Our range of optional benefits include money-saving offers and exclusive discounts, in addition to health & wellbeing support, development opportunities, flexibility, and leave entitlements. You will also have access to private medical and dental insurance, an enhanced pension, 25 days annual leave increasing after 3 years' service, an online staff shop with up to 60% off products, access to incredible trainings and monthly talks, enhanced family leave provisions as well as up to 4 weeks paid fertility leave. We also have app partnerships with Thrive for mental health and Peppy Menopause support and an employee assistance service available to all employees for if and when you need it.
HOW WE RECRUIT
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.
l\'Oréal Luxe ba Advocacy And Influence Manager, London White City employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land l\'Oréal Luxe ba Advocacy And Influence Manager, London White City
✨Tip Number 1
Familiarise yourself with the latest trends in omni-channel retail and digital engagement. Understanding how these elements work together will help you demonstrate your knowledge during networking opportunities and interviews.
✨Tip Number 2
Engage with L'Oréal's social media platforms and online communities. This will not only keep you updated on their initiatives but also allow you to showcase your understanding of their brand and culture when you connect with current employees or during interviews.
✨Tip Number 3
Network with professionals in the beauty and retail sectors, especially those involved in advocacy and influence. Attend industry events or webinars to build connections that could provide insights or referrals for your application.
✨Tip Number 4
Consider creating a personal project or portfolio that showcases your skills in digital education and social media engagement. This can serve as a practical demonstration of your capabilities and passion for the role when discussing your experience with potential employers.
We think you need these skills to ace l\'Oréal Luxe ba Advocacy And Influence Manager, London White City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Advocacy and Influence Manager role. Focus on your experience in digital engagement, stakeholder management, and education/training.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and how your background makes you a perfect fit for the role. Mention specific projects or experiences that demonstrate your ability to drive omni experiences and engage with communities.
Showcase Your Knowledge: Demonstrate your understanding of the retail landscape and the importance of digital engagement in your application. Reference any relevant trends or technologies that could enhance the BA experience, showing that you are up-to-date with industry developments.
Highlight Your Soft Skills: Emphasise your people management skills, empathy, and ability to foster collaboration. These are crucial for the role, so provide examples of how you've successfully managed teams or engaged stakeholders in previous positions.
How to prepare for a job interview at L'OREAL GROUP
✨Understand the Omni Experience
Familiarise yourself with the concept of the omni experience and how it applies to beauty advisors. Be prepared to discuss how you can enhance the BA journey through digital platforms and social engagement.
✨Showcase Your Stakeholder Management Skills
Highlight your experience in managing relationships with various stakeholders. Be ready to provide examples of how you've successfully collaborated with teams to achieve common goals, especially in a retail or educational context.
✨Demonstrate Your Knowledge of Digital Trends
Stay updated on the latest trends in social media and digital engagement within the beauty industry. Discuss how you can leverage these trends to upskill beauty advisors and improve their online presence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and creativity. Think of scenarios where you had to innovate or adapt strategies to enhance customer experiences or team performance.
