At a Glance
- Tasks: Lead a passionate team in delivering exceptional beauty experiences and personalised customer service.
- Company: Join the iconic Yves Saint Laurent team at Selfridges London.
- Benefits: Enjoy competitive pay, generous holiday, and exclusive product perks.
- Other info: Embrace continuous learning and career growth opportunities with L'Oréal Luxe.
- Why this job: Be a beauty guru and empower others while shaping trends in a vibrant environment.
- Qualifications: Experience in beauty retail and a knack for building connections.
The predicted salary is between 30000 - 40000 £ per year.
Who we are looking for:
- A Beauty Guru: You're passionate about all things beauty and love sharing your expertise with your teams and customers! You're a pro at giving personalised advice and helping people find the perfect products that make them feel empowered.
- A Connection Creator: You're a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style, and helping them create a beauty routine that expresses who they are.
- A Growth Champion: You're passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve amazing things.
- A Trendsetter: Being active on social media, you're always on top of the latest beauty and wellness trends. You know how to connect with people both online and in person, being able to build a community around your passion for beauty.
- A Go-Getter: You're driven, ambitious, and love a challenge. You're excited to create innovative in-store experiences and achieve amazing results through your team.
- A Brand Ambassador: You're a true believer in the YSL mission and values. You're passionate about our iconic brand and can't wait to represent them.
What you will be doing:
- People Management and Development: Supporting Team Onboarding and Training: Assist the Business Manager in onboarding new team members, delivering on-the-job coaching, supporting their ongoing development.
- Performance Monitoring: Assist the Business Manager in tracking team performance and identifying areas for improvement.
- Performance Feedback Support: Provide feedback to team members on performance, under the guidance of the Business Manager, focusing on coaching and development opportunities.
Elevating Customer Experience:
- Embodying Brand Excellence: Act as a YSL Beauty brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into YSL's history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
- Deliver the YSL Beauty Service Experience: Ensure that the team are delivering the YSL service model, delivering exceptional customer service and experiences.
Driving Retail Performance:
- Exceeding Sales Targets: Contribute to the development and execution of plans to achieve retail targets and KPIs. Identify and communicate potential risks and opportunities to the Team Manager.
- Creating and Executing Engaging Events: Support the planning and execution of engaging events and animations that drive customer excitement for YSL Beauty.
- Developing New Business: Contribute creative ideas to generate new business and support the implementation of innovative strategies.
- Building Client Relationships: Actively build and maintain relationships with key customers, contributing to the growth of the VIP customer base.
Operational Excellence:
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
Support and Development - Invest in Your Future with L'Oréal Luxe:
- Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brands and culture.
- Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, skincare, makeup, and fragrance.
- Immersive Brand Experience: Connect with the wider Be Luxe Community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brands and values.
- Exclusive Product Previews: Get hands-on with the latest innovations and trendsetting products at regular training events, staying ahead of the curve.
- On-Demand Learning Resources: Access our internal platform for self-directed learning, expanding your knowledge and building valuable relationships.
- Career Growth Opportunities: Collaborate with your Area Manager and Education team to chart your career path and unlock your full potential within L'Oréal Luxe.
Benefits and Rewards - Be Rewarded, Be Valued, Be L'Oréal:
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives.
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued.
Ysl Team Leader, Selfridges London (37.5 Hours) employer: L'OREAL GROUP
At L'Oréal, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of London. Our commitment to employee growth is evident through comprehensive onboarding, continuous learning opportunities, and a supportive environment that champions diversity and inclusion. With competitive compensation, generous time off, and exclusive access to our renowned beauty products, joining our team means becoming part of a community dedicated to empowering individuals and making a positive impact in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Ysl Team Leader, Selfridges London (37.5 Hours)
✨Tip Number 1
Get to know the brand inside out! Dive deep into Yves Saint Laurent's history, values, and products. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Network like a pro! Attend beauty events, connect with industry professionals on social media, and don’t be shy about reaching out to people in your desired role. Building authentic relationships can open doors and lead to job opportunities that aren’t even advertised.
✨Tip Number 3
Showcase your skills through social media! Share your beauty tips, product reviews, and personal experiences. This not only positions you as a trendsetter but also demonstrates your ability to connect with customers and build a community around your passion.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Ysl Team Leader, Selfridges London (37.5 Hours)
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty shine through! Share your experiences and how you've helped others find their perfect products. We want to see that you're not just a candidate, but a true Beauty Guru.
Connect Authentically:Make sure to highlight your ability to build relationships. Talk about times you've connected with customers or team members, and how you made them feel comfortable. Remember, we’re looking for Connection Creators who can engage with our community!
Demonstrate Your Growth Mindset:We value Growth Champions, so don’t forget to mention any coaching or mentoring experiences you’ve had. Share how you’ve supported others in their development and how you see potential in everyone around you.
Be Innovative and Trendy:Show us that you’re on top of the latest beauty trends! Include any creative ideas you have for engaging events or customer experiences. We love Go-Getters who are excited to bring fresh ideas to the table!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Beauty Stuff
Brush up on your product knowledge and be ready to share your expertise. Think about how you can personalise beauty advice for different customers, as this is key for the role. Show them you’re not just a fan of beauty but a true guru!
✨Build Authentic Connections
Prepare to demonstrate your ability to connect with people. Think of examples where you've built relationships with customers or team members. This will show that you can create a comfortable environment and help others express their unique style.
✨Show Your Coaching Skills
Be ready to discuss how you've supported others in their development. Share specific instances where you've coached someone to success or helped a team member improve. This will highlight your passion for growth and teamwork.
✨Stay Ahead of Trends
Familiarise yourself with the latest beauty trends and social media influences. Be prepared to discuss how you can leverage these trends to create engaging in-store experiences. This shows you're proactive and ready to drive retail performance!
