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- Tasks: Lead a passionate team to create memorable customer experiences and drive store performance.
- Company: Join Aesop, a global beauty brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% product discount, professional development, and wellness initiatives.
- Other info: Opportunities for career growth within the L’Oréal Groupe.
- Why this job: Be part of a creative workplace where your talent is recognised and rewarded.
- Qualifications: Management experience in customer service and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
As the Store Manager of Aesop Shoreditch, you will embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance. Working full-time on-site, including some weekend working, you will be responsible for budgeting, store-specific marketing, and building the store's client base, as well as choreographing the daily activities of a team of Retail Consultants. The successful candidate will be a skilled professional, able to grace this role with diligence, passion, and an unwavering commitment to excellence.
What we are looking for:
- Management experience within customer service environment
- Proven track record of effective selling skills and ability to drive commercial outcomes
- History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
- Demonstrated ability to utilise empathy to manage interpersonal relationships
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication, problem-solving, commercial acumen and merchandising skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
- Computer literacy encompassing strong familiarity with Microsoft Office suite
This position is Full Time, 40 hours per week and operates an on-site working pattern.
What's on offer:
- Up to 50% product discount
- Cycle to work scheme
- In-house product and core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Store Manager | Aesop Shoreditch, London | Full Time employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager | Aesop Shoreditch, London | Full Time
✨Tip Number 1
Get to know Aesop's values and culture inside out. When you walk into that interview, show us how your personal ethos aligns with our commitment to sustainability and inclusivity. It’s all about connecting on a deeper level!
✨Tip Number 2
Prepare some thoughtful questions for us! This shows you’re genuinely interested in the role and the company. Ask about team dynamics or how we support professional development – it’ll make you stand out.
✨Tip Number 3
Bring your passion for customer service to the forefront. Share specific examples of how you've created memorable experiences for customers in the past. We love hearing about your successes and how you can bring that energy to our team!
✨Tip Number 4
Don’t forget to showcase your leadership style! Talk about how you’ve motivated and developed teams before. We’re looking for someone who can inspire others and create an inclusive environment, so let that shine through!
We think you need these skills to ace Store Manager | Aesop Shoreditch, London | Full Time
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for skincare and customer service shine through. We want to see how you connect with our values and how you can bring that enthusiasm to the role.
Tailor Your CV: Make sure your CV is tailored to the Store Manager position. Highlight your management experience and any relevant skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested.
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique perspectives and experiences that make you a great fit for our inclusive environment.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at Aesop Shoreditch.
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Aesop
Before the interview, dive deep into Aesop's brand values and product offerings. Familiarise yourself with their commitment to sustainability and inclusivity, as well as their unique approach to skincare. This knowledge will not only impress your interviewers but also help you align your answers with the company's ethos.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare specific examples from your past experiences where you've successfully coached or motivated a team. Highlight how you created an inclusive environment and drove performance, as this aligns perfectly with what Aesop is looking for.
✨Emphasise Customer Engagement
Aesop values memorable customer experiences, so be ready to discuss how you've engaged customers in previous roles. Share stories that showcase your selling skills and how you've tailored experiences to meet diverse customer needs. This will show your understanding of the retail landscape and your commitment to customer satisfaction.
✨Ask Thoughtful Questions
Interviews are a two-way street, so prepare insightful questions about Aesop's culture, team dynamics, and future goals. This not only shows your genuine interest in the role but also gives you a chance to assess if Aesop is the right fit for you. Think about how you can contribute to their mission and ask how they support employee development.