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- Tasks: Lead skincare events and inspire customers with your expertise.
- Company: Join L'Oréal, a global leader in beauty innovation and excellence.
- Benefits: Enjoy competitive pay, exclusive product perks, and generous time off.
- Other info: Be part of a diverse team committed to sustainability and inclusivity.
- Why this job: Make a real impact in the beauty industry while building your career.
- Qualifications: 3+ years in retail with a passion for skincare and customer engagement.
The predicted salary is between 30000 - 40000 £ per year.
Representing the L'Oreal Luxe Multi-Brand Skincare portfolio, you will be the National face of the brand's Skincare Category across the UK & Ireland. Bringing to life our brands' heritage and values in store, whilst developing partnerships to drive retail business within our key retailers and store teams. You will also be a key partner in building Advocacy and working with Influencers. Your mission is to inspire our customers to drive engagement, loyalty and performance of the brands.
Key Job Accountabilities
- Develop Business through Sales & Events - Top Doors UKI (60%)
- Skincare Performance Leader – Driving category growth through in-store events, on counter beauty tech experiences and beauty room appointments.
- Generate turnover, brand awareness and loyalty through events and PR.
- Develop CRM at POS & online to build customer loyalty.
- Follow main KPIs including customer satisfaction/MS and take action to follow through and act upon to develop them.
- Drive POS events and sell at POS (Priority on top doors), applying skincare through events, animations, skincare masterclasses, photo shoots, backstage, embodying brand image, attitude & service level.
- Offer elevated skincare treatments for VIP clients in top doors.
- Develop BA's Skincare Expertise through Training & Coaching (20%)
- Adapt training material & techniques, developing customer‑centric skincare routines with application techniques to support effective sales.
- Support in Training and developing Skincare Expert Community and BAs on products, 7 step selling–method: link & cross‑selling.
- Coach Skincare Experts & BAs at POS to ensure they are reaching KPIs.
- Upskill BA knowledge & know‑how in top doors by being a role model.
- Animate a Skincare learning community with passion, building a team of Skincare Experts.
- Stay up-to-date with competition & trends inspire a community that drives retail through PR & Digital content creation.
- PR & Product Shoots (20%)
- In full coherence with brand requirement & marketing, influence internally and externally through community management: FB, Instagram, TikTok.
- Play a PR role, including in Digital in coherence with the Brand image and requirements.
- Incarnate the Brand image & experience for Skincare at POS, toward journalist, VIP, key influencers and bloggers.
- Act as an elevated luxury skincare representative & brand ambassador for L'Oreal Luxe brands – guest appearances, in-store and virtual events, press & influencer partnerships/events.
Must Haves
- Minimum of 3 years Retail experience
- Highly skilled in skincare – storytelling, ingredient and premium service focused.
- Proven track record of driving retail results, providing exceptional customer service
- Proven track record of regularly setting up, promoting and executing successful face to face and virtual masterclass events.
- Flexible approach to availability in line with the needs of the business.
- Comfortable with travelling and occasional overnight stays.
- Entrepreneurial Spirit: Well‑developed analytical skills, with the ability to identify business opportunities.
Deliverables / Outcomes
- Achievement of Event Targets
- Contribute to driving Retail Performance in regions
- Exceptional consumer experience
- Social/Content creation
Key Skills
- High level Skincare Expertise
- Retail Acumen
- People Engagement
- Coaching
- Eventing and Activation
- Digital/Social
- Presenting/Public Speaking
Key Stakeholders
- Omni Retail Education Manager – Skincare
- Area Managers
- Retail Directors
- Education/Training Teams
- Flagship Store Managers
Benefits and Rewards
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well‑being.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives.
EEO Statement
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference – different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.
l'Oreal Luxe National Skincare Expert, Uki in London employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land l'Oreal Luxe National Skincare Expert, Uki in London
✨Tip Number 1
Get to know the brand inside out! Dive into L'Oréal's history, values, and product lines. This knowledge will help you connect with the team and show your passion for the role.
✨Tip Number 2
Network like a pro! Attend beauty events, connect with influencers, and engage with skincare communities online. Building relationships can open doors and give you an edge in the application process.
✨Tip Number 3
Show off your skills! If you get the chance, demonstrate your skincare expertise during interviews or networking events. Whether it's through a mini-masterclass or sharing tips, let your passion shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the L'Oréal family. Let's make it happen together!
We think you need these skills to ace l'Oreal Luxe National Skincare Expert, Uki in London
Some tips for your application 🫡
Show Your Passion for Skincare: When writing your application, let your love for skincare shine through! Share your experiences and how they’ve shaped your understanding of the industry. We want to see that you’re not just knowledgeable but genuinely excited about the products and the impact they have on customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the role of National Skincare Expert. Use keywords from the job description and demonstrate how your past experiences can contribute to driving retail performance and customer engagement. We love a good fit!
Be Creative and Engaging: Since this role involves storytelling and engaging with customers, don’t hesitate to showcase your creativity in your application. Whether it’s through your writing style or examples of past events you’ve led, we want to see how you can bring the brand to life and inspire others.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the L'Oréal family. Let’s make it happen!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Skincare Stuff
Make sure you brush up on your skincare knowledge before the interview. Understand the key ingredients, trends, and the L'Oréal Luxe brand portfolio. Being able to discuss these topics confidently will show that you're passionate and well-prepared.
✨Showcase Your Sales Skills
Prepare examples of how you've driven sales in previous roles. Think about specific events or promotions you've executed that led to increased turnover. This is crucial for demonstrating your ability to meet KPIs and drive retail performance.
✨Be Ready to Engage
Since this role involves a lot of customer interaction, practice your storytelling skills. Be prepared to share how you would engage customers during in-store events or masterclasses. Show them you can inspire loyalty and create memorable experiences.
✨Demonstrate Your Coaching Ability
Think about how you've trained or mentored others in the past. Be ready to discuss your approach to developing skincare expertise in others, as this is a key part of the role. Highlight any successful training sessions or coaching experiences you've had.