At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and achieve retail targets.
- Company: Join Kiehl's, a pioneering skincare brand with a rich history and community focus.
- Benefits: Enjoy competitive pay, discounts, and access to training for career growth.
- Other info: Flexible hours with opportunities for advancement in a supportive environment.
- Why this job: Develop your leadership skills while making a real impact in beauty retail.
- Qualifications: Passion for skincare, strong communication skills, and a desire to learn.
The predicted salary is between 22950 - 28050 £ per year.
- Kiehl’s Team Leader
- About Kiehl’s and L’Oréal
Founded in 1851 as an apothecary in New York’s East Village, Kiehl’s combines a pioneering spirit with a commitment to outstanding service, distinctive experiences and giving back to the communities we serve.
We help customers feel confident through personalised skincare consultations and a carefully curated collection of products.
The role
As a Kiehl’s One Luxe Team Leader, you’ll support the leadership team in delivering exceptional customer experiences and strong retail results.
You’ll lead by example on the counter, bringing Kiehl’s expertise and warmth to every interaction while helping colleagues build their confidence, product knowledge and selling skills.
You’ll support the Deputy Manager and Store or Business Manager with the smooth running of the account.
This is an opportunity to take on leadership responsibilities, grow your skills and develop your careerwith potential pathways into counter, store, business or area management.
Key responsibilities
- Deliver exceptional customer experiences
- Create welcoming, personalised skincare consultations and recommend products suited to each customer’s needs.
- Share Kiehl’s story with confidence, demonstrating product knowledge, usage and application techniques.
- Build lasting customer relationships through thoughtful follow‑up, clienteling and after‑sales care.
- Represent Kiehl’s and L’Oréal Luxe with a professional, approachable and brand‑appropriate presence.
- Support retail performance
- Work towards and contribute to sales targets by applying brand selling methods and delivering a consistent service flow.
- Identify opportunities to reach new customers, including engaging passers‑by where appropriate.
- Support the delivery of brand strategies, events, promotions and product launches.
- Help create engaging experiences that encourage customer loyalty and repeat visits.
- Support and develop the team
- Work collaboratively to create a positive, high‑performing team environment.
- Support managers with coaching, feedback, onboarding and day‑to‑day team development.
- Step up to take on management duties where appropriate, as part of your development.
- Build positive working relationships with store and department managers and other key stakeholders.
- Maintain operational excellence
- Help ensure the smooth and efficient running of the account, following company processes and guidance.
- Maintain excellent counter standards, including cleanliness, merchandising, product availability, testers and promotional materials.
- Use POS software and other required digital systems confidently.
- Complete required training and keep your product and brand knowledge up to date.
- What you’ll bring
- A passion for skincare, beauty and exceptional customer service.
- A friendly, approachable and collaborative style.
- Confidence communicating with customers and telling the Kiehl’s story.
- A strong interest in achieving sales results and developing your leadership skills.
- The flexibility to work retail hours, including evenings, weekends and holidays, except Christmas Day.
- A willingness to learn and use POS and other retail systems.
- What you can expect
You’ll have access to Kiehl’s training and L’Oréal learning and development opportunities to help you grow in your role and explore future career paths.
You’ll also receive a competitive salary package and benefits, including access to discounts across the L’Oréal portfolio.
Specific terms and eligibility are subject to the applicable role and company policies.
- Success in the role
- Strong contribution to retail targets and account performance
- Consistently excellent, personalised customer experiences
- High counter and merchandising standards
- A supportive, engaged team and growing leadership capability
- Positive relationships with customers, colleagues and store stakeholders
L’Oréal is committed to creating an inclusive environment where different backgrounds, experiences and perspectives are welcomed and valued.
We believe our differences help us go beyond.
Kiehl's Team Leader, Battersea Boutique (40 Hours) in London employer: L'OREAL GROUP
L'Oréal is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and passion for beauty thrive. As a Beauty Advisor at the Selfridges Trafford Centre, you'll enjoy competitive compensation, generous time off, and exclusive access to a wide range of products, all while being part of a team that values personal growth and innovation. Join us in shaping the future of beauty and making a meaningful impact in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Kiehl's Team Leader, Battersea Boutique (40 Hours) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like L'OREAL GROUP, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like L'OREAL GROUP!
We think you need these skills to ace Kiehl's Team Leader, Battersea Boutique (40 Hours) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at L'OREAL GROUP, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at L'OREAL GROUP and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show L'OREAL GROUP that you’re ready to jump in and contribute right away!
How to prepare for a job interview at L'OREAL GROUP
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
