At a Glance
- Tasks: Create engaging skincare experiences and provide personalised consultations to customers.
- Company: Join Kiehl's, a brand that celebrates individuality and sustainability.
- Benefits: Enjoy competitive pay, generous time off, and exclusive product perks.
- Other info: Opportunities for growth and continuous learning in a dynamic environment.
- Why this job: Be part of a mission for healthy skin and connect with a community of skincare lovers.
- Qualifications: Passion for skincare and excellent communication skills are essential.
The predicted salary is between 26244 - 32076 £ per year.
Kiehls Skin Pro
Embrace Your Nature. At Kiehl’s, we believe that skincare is a celebration of individuality and a journey to feeling your best in your own skin.
We empower every individual to embrace their unique story and care for their skin with confidence, using products rooted in science and inspired by nature.
Driven by a passion for sustainability, community, and inclusivity, we offer high-quality formulations and personalized experiences, inviting everyone to join our mission of healthy skin for all.
Join us in shaping the future of skincare, where authenticity and care come first, and become part of a brand that celebrates individuality and the power of nature.
Who we are looking for
- A Skincare
Enthusiast: You’re passionate about all things skincare and love sharing your expertise!
You’re a pro at giving personalized advice and helping people find the perfect products to achieve healthy, radiant skin.
- A Connection
Creator: You’re a natural at building authentic relationships and making people feel comfortable.
You love chatting with customers, learning about their unique needs, and helping them create a skincare routine that reflects their individuality.
- A Trendsetter: You’re always on top of the latest skincare and wellness trends.
Whether it’s in-store or online, you know how to connect with people and build a community around your passion for skincare.
- A Go-Getter: You’re driven, ambitious, and love a challenge. You’re excited to create innovative in-store experiences and achieve outstanding results.
- A Kiehl’s Ambassador: You’re a true believer in the Kiehl’s mission and values. You’re passionate about our iconic brand and can’t wait to represent it.
What you will be doing
- Skincare Specialist
- Creating Engaging Skincare Experiences: Design and execute innovative, engaging skincare events and activations that drive customer interest and excitement for Kiehl’s products.
- Team
- Skincare
Leadership: Provide expert coaching and guidance to team members on all aspects of skincare, empowering them to confidently deliver exceptional customer service and achieve sales goals.
- Personalized Skincare Consultations: Serve as the go‑to skincare expert for customers, offering personalized recommendations to address individual needs.
- Elevating Customer Experience
- Delivering the Kiehl’s Experience: Consistently execute the Kiehl’s service model, ensuring a welcoming and personalized experience for every customer.
- Product Expertise and
Storytelling: Confidently demonstrate products, immerse customers into Kiehl’s heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
- Embodying Brand Excellence: Act as a Kiehl’s Ambassador, providing a personalized customer experience through exceptional service and merchandising standards.
- Staying Trend-Forward: Maintain a strong understanding of the latest skincare and wellness trends to provide expert advice and personalized recommendations.
- Driving Retail Performance
- Achieving Sales Targets: Consistently achieve individual and counter sales goals as agreed with your line manager.
- Building Client Relationships: Proactively build authentic relationships with customers, both in-store and through digital channels, fostering loyalty and repeat business.
- Promoting Events and Activities: Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
- Brand Advocacy: Passionately represent Kiehl’s and share your expertise on internal and external social media platforms, adhering to company guidelines.
- Operational Excellence
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up‑to‑date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
- Support and Development – Invest in Your Future with Kiehl’s
At Kiehl’s, we are committed to your growth and development. Here’s how we’ll support you every step of the way:
- Comprehensive
Onboarding: Kickstart your journey with a dynamic blend of in‑person and online modules during your first three months, covering everything you need to know about our brand and culture.
From day one, you’ll become an integral part of the Kiehl’s community.
- Continuous
Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, and skincare knowledge.
- Immersive
- Brand
Experience: Connect with the wider Kiehl’s community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brand and values.
- Exclusive Product Previews: Get hands‑on with the latest innovations and trendsetting skincare products at regular training events, staying ahead of the curve.
- On‑Demand Learning Resources: Access our internal platform for self‑directed learning, expanding your knowledge and building valuable relationships.
- Career
- Growth
Opportunities: Collaborate with your Counter Manager, Area Manager, and Education team to chart your career path and unlock your full potential within Kiehl’s and L’Oréal Luxe.
Benefits and Rewards – Be Rewarded, Be Valued, Be L'Oréal
Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well‑being:
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well‑being.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability
Initiatives: Be a part of something bigger.
Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives. #Beautythatmovestheworld
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued.
When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status.
When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives.
The beauty we find in our differences gives us the freedom to go beyond.
That’s the beauty of L’Oréal.
- #EVB
Kiehl's Skin Pro – Brent Cross Boutique in London employer: L'OREAL GROUP
L'Oréal is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and passion for beauty thrive. As a Beauty Advisor at the Selfridges Trafford Centre, you'll enjoy competitive compensation, generous time off, and exclusive access to a wide range of products, all while being part of a team that values personal growth and innovation. Join us in shaping the future of beauty and making a meaningful impact in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Kiehl's Skin Pro – Brent Cross Boutique in London
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Kiehl's Skin Pro – Brent Cross Boutique in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to L'OREAL GROUP:Don’t forget to personalise your application for L'OREAL GROUP! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at L'OREAL GROUP
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that L'OREAL GROUP offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at L'OREAL GROUP and contribute positively during your temporary stint.
