At a Glance
- Tasks: Lead a vibrant team and drive sales in our cool Carnaby Street flagship store.
- Company: Join Kiehl's, a brand that celebrates diversity and self-expression.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Exciting recruitment journey with interactive phases to showcase your personality.
- Why this job: Be part of a dynamic community hub and shape the future of retail.
- Qualifications: Experience in retail management and a passion for skincare and trends.
The predicted salary is between 40000 - 50000 £ per year.
Lead a vibrant, diverse brand community.
Foster an inclusive team culture.
Combine commercial performance with the edgy, self-expressive heart of the Kiehl's brand.
Thrive on the thrill of converting high footfall into financial success.
Forget everything you know about rigid beauty counters.
At our brand-new London flagship home on Carnaby Street, we aren't just selling skincare—we are building a vibrant, self‑expressive community hub.
Our cool NYC‑style lounge space is retail redefined.
We are looking for an extraordinary, high‑energy Flagship Store Manager to lead the Carnaby Crew and shape the retail team of the future.
What You'll Do
- Lead & Inspire: Recruit, develop, and foster a diverse, inclusive, and high‑performing team.
- Drive Performance: Combine your commercial acumen with creative retail strategies to exceed flagship sales, conversion, and transaction targets.
- Host the Community: Execute high‑impact brand activations and manage the customer experience.
- Retail Excellence: Keep visual merchandising pristine and master operational systems with absolute precision.
- Collaborate & Trend‑Spot: Partner closely with Head Office to react instantly to fast‑moving beauty, cultural, and social media trends.
- What you'll need
- Retail landscape
- Flagship management
- Team leadership
- Skincare ingredients and service excellence
- The latest beauty & social trends
Skills
- People engagement & leadership
- Service excellence & storytelling
- Expertise
- Digital/Social
- Key Stakeholders
- My Area Manager
- My Regional Retail Director
- Head of Activation, BA Experience & Education Teams
- Our Recruitment Journey: The Road to Carnaby
- PHASE 1: Apply! Submit your CV today. We can't wait to hear your story.
- PHASE 2: Video & Content Submissions (Week Commencing July 13th) Show us your personality!
You'll receive a brief to create two short, high‑energy videos for your Round‑1 interview.
- PHASE 3: The Chemistry Class (Week Commencing July 27th) It's time to meet in person! Join us for a live, highly interactive, and collaborative casting experience.
- PHASE 4: The Final Pitch & Traditions (Week Commencing August 3rd) The final stretch.
You'll tackle a customised Content or Business Brief designed for our future leaders, leading straight to onboarding!
Ready to Make Carnaby Your New Home?
If you are ready to combine commercial brilliance with the edgy, self‑expressive heart of the Kiehl's brand, we want to hear from you.
Click "Apply" now to secure your spot in our July Chemistry Class!
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StudySmarter Expert Advice🤫
We think this is how you could land Kiehl's Carnaby Street | Flagship Store Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like L'OREAL GROUP, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like L'OREAL GROUP!
We think you need these skills to ace Kiehl's Carnaby Street | Flagship Store Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at L'OREAL GROUP, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at L'OREAL GROUP and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show L'OREAL GROUP that you’re ready to jump in and contribute right away!
How to prepare for a job interview at L'OREAL GROUP
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
