At a Glance
- Tasks: Build a vibrant community and create engaging social media content.
- Company: Join Kiehl's at the iconic Carnaby Street flagship store.
- Benefits: Dynamic work environment with opportunities for creativity and personal growth.
- Other info: Interactive recruitment process designed to showcase your personality.
- Why this job: Be the authentic voice of Kiehl's and connect with beauty lovers.
- Qualifications: Passion for skincare, strong social skills, and creativity in content creation.
The predicted salary is between 25000 - 30000 £ per year.
New-Wave Creator. Skin Pro. Community Builder. Welcome to Carnaby Street.
Are you expressive, eccentric, relatable, and fiercely passionate about representation?
Do you believe that skincare is about building real connections, not just rigid transactions?
We are hiring Flagship Skin Pros to become the authentic voice and personality of our brand-new Kiehl's Carnaby Street flagship!
This is your invitation to join the retail team of the future.
At Carnaby, you won't just work behind a counter - our cool NYC-style lounge space is retail redefined, where you'll help create high-energy social media content, and cultivate a diverse, loyal community where everyone feels seen, valued, and inspired.
- What You’ll Do
- Build a Community: Cultivate warm, genuine, and real relationships with local beauty lovers and global visitors, turning first-time guests into lifetime advocates.
- Create & Advocate: Use your innate flair for visual storytelling to connect with our community both on and offline as a key digital face of the store.
- Deliver Skincare Excellence: Share your absolute passion for the Kiehl’s mission, presenting personalized advice and expert skincare routines.
- Host Legendary Experiences: Bring energy to our New York-style lounge, supporting influencer events & creator recordings & activations.
- Smash Your Goals: Combine your creative spark with commercial drive to consistently hit and exceed in-store KPIs.
Who You Are
- Relatable Eccentricity: You bring your vibrant, expressive, and authentic self to work every single day. Individuality is your superpower!
- Champion of Diversity: You have strong social skills and a deep commitment to representation, ensuring every single patron feels seen and valued.
- Social Media Savvy: You are highly creative, obsessed with the latest beauty and lifestyle trends, and love creating content.
- Kiehl’s True Believer: You are passionate about our iconic heritage, our values, and representing the brand with pride.
- Our Recruitment Journey: The Road to Carnaby
- We do recruitment differently - it’s a social-first, highly interactive casting process:
• PHASE 1: Apply! Send us your CV. We can’t wait to see your spark!
- PHASE 2: Video & Content Submissions (Week Commencing July 13th) Show us your personality! Create two short, high-energy videos for your Round-1 interview.
- PHASE 3: The Chemistry Class (Week Commencing July 27th) Meet us in person! Join us for an interactive, live, and collaborative casting experience.
- PHASE 4: The Final Pitch & Traditions (Week Commencing August 3rd) Complete a final creative brief designed for our future stars, leading straight into onboarding.
Ready to become the face of Kiehl’s Carnaby?
If you’re ready to turn high footfall into community love and drive brand performance to the next level, we want to hear from you.
Click "Apply" to secure your spot in our July Chemistry Class!
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StudySmarter Expert Advice🤫
We think this is how you could land Kiehl's Carnaby Street | Flagship Skin Pro in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like L'OREAL GROUP, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like L'OREAL GROUP!
We think you need these skills to ace Kiehl's Carnaby Street | Flagship Skin Pro in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at L'OREAL GROUP, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at L'OREAL GROUP and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show L'OREAL GROUP that you’re ready to jump in and contribute right away!
How to prepare for a job interview at L'OREAL GROUP
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
