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- Tasks: Lead a passionate team in delivering exceptional skincare experiences and driving retail performance.
- Company: Join Kiehl's, a brand that celebrates individuality and sustainability in skincare.
- Benefits: Enjoy competitive pay, exclusive product perks, and generous holiday time.
- Other info: Dynamic training and career growth opportunities await you at Kiehl's.
- Why this job: Be part of a mission-driven brand that empowers you to grow and shine.
- Qualifications: Passion for skincare, strong communication skills, and a drive for team success.
The predicted salary is between 30000 - 40000 £ per year.
Embrace Your Nature. At Kiehl's, we believe that skincare is a celebration of individuality and a journey to feeling your best in your own skin. We empower every individual to embrace their unique story and care for their skin with confidence, using products rooted in science and inspired by nature. Driven by a passion for sustainability, community, and inclusivity, we offer high-quality formulations and personalized experiences, inviting everyone to join our mission of healthy skin for all.
Who we are looking for:
- A Skincare Expert: You're passionate about all things skincare and love sharing your expertise with your team and customers! You're a pro at giving personalized advice and helping people find the perfect products to achieve healthy, radiant skin.
- A Connection Creator: You're a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique needs, and helping them create a skincare routine that reflects their individuality.
- A Growth Champion: You're passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve amazing things.
- A Trendsetter: You're always on top of the latest skincare and wellness trends. Whether it's in-store or online, you know how to connect with people and build a community around your passion for skincare.
- A Go-Getter: You're driven, ambitious, and love a challenge. You're excited to create innovative in-store experiences and achieve outstanding results through your team.
- A Kiehl's Ambassador: You're a true believer in the Kiehl's mission and values. You're passionate about our iconic brand and can't wait to represent it.
What you will be doing:
- People Management and Development: Supporting Team Onboarding and Training: Assist the Business Manager in onboarding new team members, delivering on-the-job coaching, and supporting their ongoing development.
- Performance Monitoring: Assist the Business Manager in tracking team performance and identifying areas for improvement.
- Performance Feedback Support: Provide feedback to team members on performance, under the guidance of the Business Manager, focusing on coaching and development opportunities.
- Elevating Customer Experience: Embodying Brand Excellence: Act as a Kiehl's brand ambassador, providing a personalized and welcoming customer experience through exceptional service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into Kiehl's heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
- Deliver the Kiehl's Service Experience: Ensure that the team delivers the Kiehl's service model, providing exceptional customer service and experiences.
- Driving Retail Performance: Exceeding Sales Targets: Contribute to the development and execution of plans to achieve retail targets and KPIs. Identify and communicate potential risks and opportunities to the Team Manager.
- Creating and Executing Engaging Events: Support the planning and execution of engaging events and activations that drive customer excitement for Kiehl's.
- Developing New Business: Contribute creative ideas to generate new business and support the implementation of innovative strategies.
- Building Client Relationships: Actively build and maintain relationships with key customers, contributing to the growth of the loyal customer base.
- Operational Excellence: Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
Support and Development – Invest in Your Future with Kiehl's
At Kiehl's, we are committed to your growth and development. Here’s how we’ll support you every step of the way:
- Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brand and culture. From day one, you’ll become an integral part of the Kiehl's community.
- Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, and skincare knowledge.
- Immersive Brand Experience: Connect with the wider Kiehl's community at our head office in White City, London, for an immersive training induction that will deepen your understanding of our brand and values.
- Exclusive Product Previews: Get hands‑on with the latest innovations and trendsetting skincare products at regular training events, staying ahead of the curve.
- On-Demand Learning Resources: Access our internal platform for self‑directed learning, expanding your knowledge and building valuable relationships.
- Career Growth Opportunities: Collaborate with your Area Manager and Education team to chart your career path and unlock your full potential within Kiehl's and L'Oréal Luxe.
Benefits and Rewards – Be Rewarded, Be Valued, Be L'Oréal
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday.
Kiehl's Assistant Boutique Manager, Islington (40 Hours) in London employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kiehl's Assistant Boutique Manager, Islington (40 Hours) in London
✨Tip Number 1
Get to know Kiehl's inside out! Familiarise yourself with their products and values. When you walk into that interview, let your passion for skincare shine through. Show them you’re not just a candidate, but a true Kiehl's enthusiast!
✨Tip Number 2
Practice your people skills! Since building connections is key, think of ways to demonstrate your ability to engage with customers. Role-play scenarios with friends or family to get comfortable with sharing personalised skincare advice.
✨Tip Number 3
Be ready to showcase your growth mindset! Prepare examples of how you've coached or developed others in the past. Kiehl's loves a Growth Champion, so highlight your experiences where you’ve empowered your team to achieve great things.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Kiehl's family. Let’s make this happen together!
We think you need these skills to ace Kiehl's Assistant Boutique Manager, Islington (40 Hours) in London
Some tips for your application 🫡
Show Your Passion for Skincare: When writing your application, let your love for skincare shine through! Share your personal experiences and how they connect with Kiehl's mission of celebrating individuality and healthy skin.
Be Authentic: Kiehl's values authenticity, so be yourself in your application. Use your own voice and style to express why you want to join the team and how you can contribute to creating a welcoming environment for customers.
Highlight Your People Skills: As a connection creator, it's important to showcase your ability to build relationships. Mention any relevant experiences where you've successfully engaged with customers or supported team members in their development.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Skincare Stuff
Make sure you brush up on your skincare knowledge before the interview. Familiarise yourself with Kiehl's products, their ingredients, and the brand's heritage. Being able to confidently discuss how Kiehl's stands out in the skincare market will show your passion and expertise.
✨Showcase Your People Skills
As a potential Assistant Boutique Manager, you'll need to demonstrate your ability to connect with customers and build relationships. Prepare examples of how you've successfully engaged with customers in the past, and think about how you can create a welcoming atmosphere in-store.
✨Be a Team Player
Kiehl's values teamwork, so be ready to discuss your experience in coaching and developing others. Share specific instances where you've helped team members grow or contributed to a positive team dynamic. This will highlight your leadership potential and commitment to the brand's values.
✨Bring Creative Ideas
Think about innovative ways to drive sales and enhance customer experiences. Be prepared to share your ideas during the interview, whether it's about engaging events or unique customer interactions. Showing that you're a go-getter with fresh ideas will set you apart from other candidates.