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- Tasks: Lead a passionate team to create memorable customer experiences and drive store performance.
- Company: Join Aesop, a global beauty brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% product discount, professional development, and wellness initiatives.
- Other info: Full-time role with opportunities for career advancement and community engagement.
- Why this job: Be part of a creative workplace that values diversity and personal growth.
- Qualifications: Management experience in customer service and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
As the Store Manager of Aesop Shoreditch, you will embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance.
Responsibilities
- Working full-time on-site, including some weekend working, you will be responsible for budgeting, store-specific marketing, and building the store's client base, as well as choreographing the daily activities of a team of Retail Consultants.
What we are looking for
- Management experience within customer service environment
- Proven track record of effective selling skills and ability to drive commercial outcomes
- History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
- Demonstrated ability to utilise empathy to manage interpersonal relationships
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication, problem-solving, commercial acumen and merchandising skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
- Computer literacy encompassing strong familiarity with Microsoft Office suite
This position is Full Time, 40 hours per week and operates an on-site working pattern.
What's on offer
- We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through volunteering and matched giving programs.
- Employee benefits include:
- Up to 50% product discount
- Cycle to work scheme
- In-house Product and Core skills training
- Competitive bonus opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Store Manager | Broadway Market | Full Time in London employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Store Manager | Broadway Market | Full Time in London
✨Tip Number 1
Get to know Aesop's values and culture inside out. When you walk into that interview, show us how your personal values align with ours. We love candidates who can connect their experiences to our mission of creating an inclusive and sustainable environment.
✨Tip Number 2
Practice your storytelling skills! We want to hear about your past experiences in management and customer service. Share specific examples of how you've led a team or created memorable customer experiences. Make it engaging and relatable!
✨Tip Number 3
Don’t just prepare for the usual questions; think about what makes you unique. What diverse perspectives do you bring? How can you contribute to our inclusive culture? Show us your curiosity and openness to learning from others.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you're genuinely interested in being part of the Aesop family. Let’s make this happen together!
We think you need these skills to ace Aesop Store Manager | Broadway Market | Full Time in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and the beauty industry shine through. We want to see how your enthusiasm aligns with Aesop's values and commitment to excellence.
Tailor Your Experience: Make sure to highlight your management experience and any relevant skills that match the job description. We love seeing how your unique background can contribute to our inclusive environment and team dynamics.
Be Authentic: Don’t be afraid to show your personality! We appreciate authenticity and want to know the real you. Share your story and how it connects to Aesop’s mission of creating memorable customer experiences.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Aesop
Before the interview, dive deep into Aesop's brand values and product offerings. Familiarise yourself with their commitment to sustainability and inclusivity, as well as their unique approach to skincare. This knowledge will not only impress your interviewers but also show that you resonate with their mission.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully motivated a team or created an inclusive environment. Highlight your coaching techniques and how you've driven commercial outcomes in previous roles.
✨Emphasise Empathy and Communication
Aesop values interpersonal relationships, so be ready to discuss how you use empathy in your management style. Share specific instances where you've listened to team members or customers without judgement and acted on their feedback. Strong communication skills are key, so practice articulating your thoughts clearly.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and commercial acumen. Think about challenges you've faced in retail management and how you overcame them. Be ready to discuss how you would handle various situations, such as managing a difficult customer or improving store performance.