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- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a brand known for its creativity and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and paid volunteering.
- Other info: Flexible hours and opportunities for personal and professional growth.
- Why this job: Make a real impact by delivering exceptional customer experiences.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for:
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Full Time, 40 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What's on offer:
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation.
Aesop Retail Consultant | Piccadilly | Full Time in London employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Piccadilly | Full Time in London
✨Tip Number 1
Get to know the brand! Before your interview, dive into Aesop's products and values. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate empathy and problem-solving. Role-playing with a friend can help you feel more confident when it comes to real-life interactions.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've contributed to a team in the past. Aesop values collaboration, so highlighting your experiences will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Aesop family directly!
We think you need these skills to ace Aesop Retail Consultant | Piccadilly | Full Time in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service roles. We want to see how you've engaged with customers and created positive experiences, so share specific examples that demonstrate your effective selling skills and ability to drive commercial outcomes.
Be Yourself: We love authenticity! When writing your application, let your personality shine through. Show us your open mindset and curiosity about understanding others. This will help us see how you can contribute to a positive and inclusive experience for all our customers.
Do Your Homework: Familiarise yourself with our products and the skincare industry. If you have knowledge of hair care, body care, or fragrance, mention it! This shows us you're genuinely interested in what we do and ready to engage with our customers on a deeper level.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Aesop and what we stand for!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Products
Before the interview, make sure you have a solid understanding of Aesop's product range, especially in skin care, hair care, and fragrance. Familiarise yourself with their key ingredients and benefits so you can confidently discuss how they meet customer needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully engaged with customers. Highlight situations where you listened to their needs and provided tailored solutions, demonstrating your ability to create an exceptional customer experience.
✨Emphasise Teamwork
Aesop values collaboration, so be ready to share instances where you've worked effectively within a team. Discuss how you contributed to team goals and supported your colleagues, showcasing your commitment to a positive and inclusive work environment.
✨Demonstrate Empathy and Curiosity
During the interview, practice active listening and show genuine interest in the interviewer's questions. Use empathetic language and express your curiosity about Aesop's culture and values, which will reflect your alignment with their mission of inclusivity and understanding.