At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a global brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Other info: Flexible part-time role with a focus on personal growth and community connection.
- Why this job: Be part of a team that values empathy and customer experience in a creative environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem‑solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 24 hours per week and operates an on‑site working pattern. The successful candidate will have flexible availability.
What's on offer
- Up to 50% product discount and bi‑annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In‑house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Knightsbridge | Part Time in London employer: L'OREAL GROUP
Aesop is an exceptional employer that fosters a supportive and inclusive work environment, encouraging employees to thrive both personally and professionally. With a strong commitment to sustainability and community engagement, our Knightsbridge location offers unique benefits such as generous product discounts, wellness initiatives, and opportunities for career advancement through tailored training programmes. Join us in creating meaningful customer experiences while being part of a diverse team that values every perspective.
StudySmarter Expert Advice🤫
We think this is how you could land Aesop Retail Consultant | Knightsbridge | Part Time in London
✨Tip Number 1
Get to know Aesop's values and products inside out! When you walk into that interview, show us how your passion for skincare aligns with our meticulous approach. It’s all about connecting with our ethos and demonstrating that you’re not just another candidate, but someone who truly gets what we stand for.
✨Tip Number 2
Practice your customer engagement skills before the big day! Role-play with a friend or family member to simulate those intentional interactions we value so much. The more comfortable you are in guiding conversations, the better you’ll shine during your interview.
✨Tip Number 3
Don’t forget to highlight your teamwork experience! We love candidates who can contribute positively to a team environment. Share specific examples of how you’ve collaborated with others to achieve a common goal, especially in customer service settings.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re genuinely interested in being part of our journey towards a more sustainable and inclusive society.
We think you need these skills to ace Aesop Retail Consultant | Knightsbridge | Part Time in London
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare shine through! Share any personal experiences or knowledge you have about the industry. We want to see that you're genuinely excited about the products and the role.
Highlight Your Customer Service Skills:Make sure to emphasise your experience in customer service roles. We’re looking for those who can engage and connect with customers, so share specific examples of how you've gone above and beyond to create a positive experience.
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Use a friendly tone and express your unique perspective. We want to know what makes you, you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Products
Before your interview, take some time to familiarise yourself with Aesop's product range. Understand the key ingredients and their benefits, as well as the brand's ethos around sustainability and inclusivity. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a customer or resolved a challenging situation. Aesop values empathy and effective communication, so be ready to demonstrate how you embody these qualities.
✨Emphasise Teamwork
Aesop is looking for individuals who can contribute positively to a team environment. Share stories that highlight your ability to collaborate and support your colleagues. Discuss how you’ve worked together with others to achieve common goals, as this aligns with their focus on community and connection.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask insightful questions. Inquire about Aesop’s approach to employee development or how they foster an inclusive workplace. This shows your interest in the company culture and your desire to grow within the organisation, which is something they highly value.
