At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a global brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Other info: Flexible part-time role with a focus on personal growth and community connection.
- Why this job: Be part of a team that values empathy and customer experience in a creative environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem‑solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 24 hours per week and operates an on‑site working pattern. The successful candidate will have flexible availability.
What's on offer
- Up to 50% product discount and bi‑annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In‑house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Battersea | Part Time in London employer: L'OREAL GROUP
Aesop is an exceptional employer that fosters a supportive and inclusive work environment, encouraging employees to thrive both personally and professionally. With a strong commitment to sustainability and community engagement, our Battersea location offers unique benefits such as generous product discounts, wellness initiatives, and opportunities for career advancement through comprehensive training and development programmes. Join us in creating meaningful customer experiences while being part of a company that values diversity and promotes a culture of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Aesop Retail Consultant | Battersea | Part Time in London
✨Tip Number 1
Get to know Aesop's products inside out! Spend some time exploring their skincare, hair care, and fragrance lines. This way, when you chat with customers, you can share your genuine enthusiasm and knowledge, making those interactions feel personal and engaging.
✨Tip Number 2
Practice your listening skills! When you're in a conversation, focus on what the customer is saying. This will help you understand their needs better and show that you genuinely care about their experience, which is super important for Aesop's inclusive approach.
✨Tip Number 3
Network like a pro! Connect with current or former Aesop employees on LinkedIn. They can provide insider tips and maybe even refer you for the role. Plus, it shows your commitment to being part of the Aesop community!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Aesop and ready to contribute to our mission of creating an inspiring and inclusive environment.
We think you need these skills to ace Aesop Retail Consultant | Battersea | Part Time in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for Aesop and the role shine through. We want to see that you genuinely care about skincare and customer service, so share your experiences and what excites you about joining our team!
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your customer service experience and any relevant knowledge of skincare or retail that aligns with what we’re looking for.
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique perspective and how it can contribute to our inclusive environment. Remember, we’re looking for individuals who can bring out the best in themselves and others!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity at Aesop!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Products
Before the interview, take some time to familiarise yourself with Aesop's product range. Understand the key ingredients and their benefits, as well as the brand's philosophy on sustainability. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you engaged with customers, listened to their needs, and guided them to the right products. Highlighting these skills will demonstrate that you can embody Aesop's commitment to an inclusive customer experience.
✨Emphasise Teamwork and Collaboration
Aesop values team players, so be ready to discuss your experiences working in a team environment. Share specific instances where you contributed to a team's success or helped resolve conflicts. This will show that you can thrive in a collaborative setting and support your colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, professional development opportunities, or sustainability initiatives. This not only shows your enthusiasm for the role but also your alignment with Aesop's values and mission.
