At a Glance
- Tasks: Lead a passionate team to deliver exceptional beauty experiences and drive sales.
- Company: Join Lancôme, a brand that celebrates beauty and happiness.
- Benefits: Enjoy competitive pay, exclusive product perks, and generous time off.
- Other info: Embrace a diverse and inclusive workplace with growth opportunities.
- Why this job: Be a beauty guru and inspire confidence in others every day.
- Qualifications: Passion for beauty, strong communication skills, and team leadership experience.
The predicted salary is between 36000 - 60000 £ per year.
Lancôme Global Flagship Business Manager
At Lancôme, we believe that happiness is the ultimate form of beauty, a radiant expression of confidence and inner joy.
We empower every individual to embrace their unique radiance and cultivate a joyful, confident spirit, embodying a vision of effortless French elegance and timeless beauty.
Fuelled by a passion for skincare innovation, a legacy of French elegance, a deep understanding of skincare and makeup, and a dedication to creating exceptional customer experiences, we offer a world of luxurious products and personalized services, creating possibilities for self-care, self-discovery, and celebrating each person\'\'s unique beauty.
Join us and become a part of a brand that believes in the power of happiness to transform lives and inspire confidence in every individual.
Who we are looking for
- A Beauty Guru: You\'\'re passionate about all things beauty and love sharing your expertise with your teams and customers! You\'\'re a pro at giving personalised advice and helping people find the perfect products that make them feel empowered.
- A Connection Creator: You\'\'re a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style, and helping them create a beauty routine that expresses who they are.
- A Growth Champion: You\'\'re passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve amazing things.
- A Trendsetter: Being active on social media, you\'\'re always on top of the latest beauty and wellness trends. You know how to connect with people both online and in person, being able to build a community around your passion for beauty.
- A Go-Getter: You\'\'re driven, ambitious, and love a challenge. You\'\'re excited to create innovative in-store experiences and achieve amazing results through your team.
- A Brand Ambassador: You\'\'re a true believer in the Lancôme mission and values. You\'\'re passionate about our iconic brand and can\'\'t wait to represent them.
What you will be doing
People Management and Development
- Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them into the world of Lancôme and sets them up for success. Drive continuous development to enhance individual performance and maximize team effectiveness.
- Performance Monitoring and Feedback: Provide regular and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
- Performance Management: Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.
- Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high-performing team.
- Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.
Elevating Customer Experience
- Embodying Brand Excellence: Act as a Lancôme brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into Lancôme’s history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
- Deliver the Lancôme Service Experience: Ensure that the team are delivering Lancôme service model, delivering exceptional customer service to all.
Driving Retail Performance
- Exceeding Sales Targets: Develop and execute strategic plans to achieve and surpass retail targets and KPIs, driving long-term growth and profitability. Proactively identify risks and opportunities to maximize results and ensure sustainable success.
- Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for Lancôme.
- Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
- Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.
Operational Excellence
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
Support and Development – Invest in Your Future with L\\\'Oréal Luxe
We\'\'re committed to your growth and development. Here\'\'s how we\'\'ll support you every step of the way:
- Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brands and culture. From day one, you\'\'ll become an integral part of the L’oreal Luxe community.
- Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, skincare, makeup, and fragrance.
- Immersive Brand Experience: Connect with the wider Be Luxe Community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brands and values.
- Exclusive Product Previews: Get hands-on with the latest innovations and trendsetting products at regular training events, staying ahead of the curve.
- On-Demand Learning Resources: Access our internal platform for self-directed learning, expanding your knowledge and building valuable relationships.
- Career Growth Opportunities: Collaborate with your Area Manager, and Education team to chart your career path and unlock your full potential within L\\\'Oréal Luxe.
Benefits and Rewards – Be Rewarded, Be Valued, Be L\\\'Oréal
p>Join L\\\'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L\\\'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
- Referral Bonus Program: Share the L\\\'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L\\\'Oréal for the Future initiatives. #Beautythatmovestheworld
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
Lancôme Global Flagship Business Manager Selfridges London (37.5 Hours) employer: L'OREAL GROUP
At Lancôme, we pride ourselves on being an exceptional employer that champions personal growth and a vibrant work culture. Our commitment to comprehensive onboarding, continuous learning, and career development ensures that every team member thrives in their role while enjoying exclusive perks and a generous benefits package. Located in the heart of London at Selfridges, we offer a unique opportunity to be part of a prestigious brand that values diversity, creativity, and the transformative power of beauty.
StudySmarter Expert Advice🤫
We think this is how you could land Lancôme Global Flagship Business Manager Selfridges London (37.5 Hours)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like L'OREAL GROUP, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like L'OREAL GROUP!
We think you need these skills to ace Lancôme Global Flagship Business Manager Selfridges London (37.5 Hours)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at L'OREAL GROUP, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at L'OREAL GROUP and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show L'OREAL GROUP that you’re ready to jump in and contribute right away!
How to prepare for a job interview at L'OREAL GROUP
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
