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For Companies At a Glance
- Tasks: Lead a team, enhance customer experiences, and drive retail performance in a luxury beauty environment.
- Company: Join Lancôme, a brand that celebrates beauty, confidence, and self-expression with a legacy of French elegance.
- Benefits: Enjoy competitive pay, exclusive product perks, generous holiday, and health benefits.
- Why this job: Be part of a vibrant team that empowers individuals and fosters creativity in the beauty industry.
- Qualifications: Passion for beauty, strong communication skills, and experience in team management or retail.
- Other info: Embrace a culture of diversity and inclusion while growing your career in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Lancôme Business Manager
At Lancôme, we believe that happiness is the ultimate form of beauty, a radiant expression of confidence and inner joy.
We empower every individual to embrace their unique radiance and cultivate a joyful, confident spirit, embodying a vision of effortless French elegance and timeless beauty.
Fuelled by a passion for skincare innovation, a legacy of French elegance, a deep understanding of skincare and makeup, and a dedication to creating exceptional customer experiences, we offer a world of luxurious products and personalized services, creating possibilities for self-care, self-discovery, and celebrating each person\’s unique beauty.
Join us and become a part of a brand that believes in the power of happiness to transform lives and inspire confidence in every individual.
Who we are looking for:
- A Beauty Guru: You\’re passionate about all things beauty and love sharing your expertise with your teams and customers! You\’re a pro at giving personalised advice and helping people find the perfect products that make them feel empowered.
- A Connection Creator: You\’re a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style, and helping them create a beauty routine that expresses who they are.
- A Growth Champion: You\’re passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve amazing things.
- A Trendsetter: Being active on social media, you\’re always on top of the latest beauty and wellness trends. You know how to connect with people both online and in person, being able to build a community around your passion for beauty.
- A Go-Getter: You\’re driven, ambitious, and love a challenge. You\’re excited to create innovative in-store experiences and achieve amazing results through your team.
- A Brand Ambassador: You\’re a true believer in the Lancôme mission and values. You\’re passionate about our iconic brand and can\’t wait to represent them.
What you will be doing:
People Management and Development
- Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them into the world of Lancôme and sets them up for success. Drive continuous development to enhance individual performance and maximize team effectiveness.
- Performance Monitoring and Feedback: Provide regular and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
- Performance Management: Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.
- Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high-performing team.
- Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.
Elevating Customer Experience
- Embodying Brand Excellence: Act as a Lancôme brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into Lancôme\’s history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
- Deliver the Lancôme Service Experience: Ensure that the team are delivering Lancôme service model, delivering exceptional customer service to all.
Driving Retail Performance
- Exceeding Sales Targets: Develop and execute strategic plans to achieve and surpass retail targets and KPIs, driving long-term growth and profitability. Proactively identify risks and opportunities to maximize results and ensure sustainable success.
- Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for Lancôme.
- Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
- Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.
Operational Excellence
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
Support and Development – Invest in Your Future with L\’Oréal Luxe
We\’re committed to your growth and development. Here\’s how we\’ll support you every step of the way:
- Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brands and culture. From day one, you\’ll become an integral part of the L\’oreal Luxe community.
- Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, skincare, makeup, and fragrance.
- Immersive Brand Experience: Connect with the wider Be Luxe Community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brands and values.
- Exclusive Product Previews: Get hands-on with the latest innovations and trendsetting products at regular training events, staying ahead of the curve.
- On-Demand Learning Resources: Access our internal platform for self-directed learning, expanding your knowledge and building valuable relationships.
- Career Growth Opportunities: Collaborate with your Area Manager, and Education team to chart your career path and unlock your full potential within L\’Oréal Luxe.
Benefits and Rewards – Be Rewarded, Be Valued, Be L\’Oréal
Join L\’Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L\’Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
- Referral Bonus Program: Share the L\’Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L\’Oréal for the Future initiatives. #Beautythatmovestheworld
At L\’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference – different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That\’s the beauty of L\’Oréal. #J-18808-Ljbffr
Lancôme Business Manager Harrods London (37.5 Hours) employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lancôme Business Manager Harrods London (37.5 Hours)
✨Tip Number 1
Familiarise yourself with Lancôme's product range and brand values. Understanding their commitment to beauty and customer experience will help you connect with the team and demonstrate your passion during interviews.
✨Tip Number 2
Engage with Lancôme on social media platforms. Share your thoughts on their products, trends, and beauty tips. This not only showcases your enthusiasm but also helps you build a rapport with the brand before your application.
✨Tip Number 3
Network with current or former employees of Lancôme. They can provide valuable insights into the company culture and expectations, which can be beneficial for tailoring your approach when applying.
✨Tip Number 4
Prepare to discuss your leadership and coaching experiences. As a Business Manager, showcasing your ability to develop and motivate a team will be crucial, so think of specific examples to share during your interview.
We think you need these skills to ace Lancôme Business Manager Harrods London (37.5 Hours)
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Lancôme's values and mission. Familiarise yourself with their products and customer service philosophy. This will help you tailor your application to reflect your alignment with their brand.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in beauty retail or team management. Showcase specific examples where you've successfully trained others, exceeded sales targets, or created memorable customer experiences.
Showcase Your Passion: Express your passion for beauty and skincare in your application. Mention any personal experiences or knowledge that demonstrate your enthusiasm for the industry, as well as your ability to connect with customers and build relationships.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'growth champion' and 'trendsetter', to show that you understand what Lancôme is looking for in a candidate.
How to prepare for a job interview at L'OREAL GROUP
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for the beauty industry during the interview. Share your personal experiences with Lancôme products and how they resonate with you. This will demonstrate your genuine interest in the brand and its mission.
✨Demonstrate Your People Skills
As a Business Manager, building relationships is key. Prepare examples of how you've successfully connected with customers or team members in the past. Highlight your ability to create a comfortable environment and foster authentic connections.
✨Prepare for Performance-Related Questions
Expect questions about how you would monitor and improve team performance. Think of specific strategies you've used in previous roles to drive results and support team development. Be ready to discuss how you handle underperformance.
✨Be Ready to Discuss Trends
Since being a trendsetter is part of the role, come prepared to talk about current beauty trends and how they can be leveraged in-store. Share your thoughts on social media's impact on beauty and how you would engage customers both online and offline.
