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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and exceed sales targets.
- Company: Join L'Oréal, a global leader in beauty with a vibrant and innovative culture.
- Benefits: Enjoy competitive pay, exclusive product perks, generous holiday, and wellness benefits.
- Why this job: Be a brand ambassador and make a real impact in the luxury retail space.
- Qualifications: Experience in retail management and a passion for beauty and customer service.
- Other info: Join a diverse team committed to sustainability and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
KIEHL\’S BOUTIQUE MANAGER
L\’Oréal Group, the world\’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L\’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions ofConsumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L\’Oréal, you\’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what\’s possible. Are you ready to make an impact and be part of the journey?
L\’Oréal is looking for a One Luxe Boutique Manager. You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will monitor the store\’s performance closely and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of your brand in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Responsibilities
- Lead a World Class Customer Experience: Deliver a world class Luxury Service Experience by coaching and feedback to ensure the team delivers exceptional customer service across all brands and touchpoints in the store.
- Embodying Brand Excellence: Act as a L\’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers in the brands history, and offer tailored product knowledge, tips, and techniques across categories & beauty tech offerings.
- Foster Omni Experiences: Inform new and existing customers about upcoming in-store events, promotions, and brand activations, and represent L\’Oréal Luxe brands on internal and external social media platforms in line with company guidelines.
Driving Retail Performance
- Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass store retail targets and KPIs, driving long-term growth and profitability. Proactively identify risks and opportunities to maximize results and ensure sustainable success.
- Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L\’Oréal Luxe brands to achieve greater growth for your store portfolio.
- Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, focusing on leveraging product launches and brand anniversaries to maximize impact.
- Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.
People Management and Development
- Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high-performing team.
- Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them in the L\’Oréal Luxe brand portfolio and sets them up for success. Drive continuous development to enhance individual performance and maximize team effectiveness.
- Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
- Performance Management: Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.
- Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.
Operational Excellence
- Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented & embody the Luxury retail environment. Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Stock & Operations: Ensure adequate stock levels are maintained & good level of stock in trade of top performing SKU, as well as tester & PLV management, as well as stock management, audit KPI, & financial banking processes.
Deliverables/Outcomes
- Achievement of Retail Targets
- Exceptional consumer experience
- Engaged High performance Team
- Development of Team
- Operational Management of Boutique
Key Skills
- Retail Acumen
- People Management
- Stakeholder Management
- Coaching
- Operational Skills & Management
Key Stakeholders
- Retail Area Manager
- Business Manager
- Education/Training
- Store/Department Manager
- BA Experience
Benefits and Rewards
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L\’Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
- Referral Bonus Program: Share the L\’Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L\’Oréal for the Future initiatives. #Beautythatmovestheworld
At L\’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference – different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That\’s the beauty of L\’Oréal.
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Kiehl\'s Manager, Waterloo Boutique (40 Hours) - FTC Until 31/12/25 employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kiehl\'s Manager, Waterloo Boutique (40 Hours) - FTC Until 31/12/25
✨Tip Number 1
Get to know the company inside out! Research Kiehl's and L'Oréal's values, products, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions and role-play with a friend. The more comfortable you are, the better you'll showcase your skills and fit for the Kiehl's Manager role.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Kiehl\'s Manager, Waterloo Boutique (40 Hours) - FTC Until 31/12/25
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the beauty industry shine through. We want to see how passionate you are about delivering exceptional customer experiences and driving retail performance.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the role. Focus on your achievements in retail management, team development, and customer engagement to catch our eye!
Be Authentic: We love authenticity! Don’t be afraid to let your personality come through in your application. Share your unique story and what makes you a great fit for the Kiehl's Manager position.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Brands Inside Out
Before the interview, dive deep into Kiehl's and L'Oréal's brand history, values, and product offerings. Being able to discuss specific products and their unique selling points will show your passion and expertise, making you stand out as a candidate.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your coaching techniques and how you've developed team members to achieve high performance. This is crucial for a role that focuses on people management and driving retail success.
✨Demonstrate Customer-Centric Thinking
Think about how you can create exceptional customer experiences. Be ready to share ideas on how to engage customers through events or personalised service. Showing that you understand the importance of customer loyalty will resonate well with the interviewers.
✨Be Ready to Discuss Performance Metrics
Familiarise yourself with key retail performance indicators and be prepared to discuss how you've met or exceeded targets in previous roles. This will demonstrate your analytical skills and your ability to drive results, which is essential for this position.
