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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and exceed sales targets.
- Company: Join L'Oréal, a global leader in beauty with a vibrant and inclusive culture.
- Benefits: Enjoy competitive pay, exclusive product perks, generous holiday, and wellness benefits.
- Other info: Opportunity for growth in a diverse and supportive environment.
- Why this job: Be part of a creative team that shapes the future of beauty and drives innovation.
- Qualifications: Retail experience and strong people management skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Kiehl's is looking for an Assistant Boutique Manager. You will support leading and developing the store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing the team to drive a high-performance and service-driven culture.
As one of the ambassadors of L'Oréal Luxe in your store, you build strong relationships with key stakeholders, such as store and department managers.
Key Responsibilities- Deliver a World Class Customer Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
- Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brand's history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
- Foster Omni Experiences: Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
- Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the store's retail targets and KPIs.
- Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences.
- Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth.
- Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base.
- Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors.
- Team Onboarding and Training: Lead the onboarding process for new team members.
- Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity.
- Performance Management: Actively track team performance and implement effective strategies to address and improve results.
- Employee Relations: Address and resolve HR issues within the team.
- Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented.
- Teamwork and Training: Actively participate in team efforts and complete all required training programs.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks.
- Stock & Operations: Ensure adequate stock levels are maintained.
- Achievement of Retail Targets
- Exceptional consumer experience
- Engaged High performance Team
- Development of Team
- Operational Management of Boutique
- Retail Acumen
- People Management
- Stakeholder Management
- Coaching
- Operational Skills & Management
- Retail Area Manager
- Business Manager
- Store/Department Manager
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands.
- Generous Time Off: Recharge and refresh with 30 days of holiday.
- Health and Wellness Benefits: Take advantage of discounted dental insurance.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses.
- Sustainability Initiatives: Join a company committed to sustainability.
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued.
Kiehl's Assistant Manager, White City Boutique (40 Hours) -FTC Until December 2026 employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kiehl's Assistant Manager, White City Boutique (40 Hours) -FTC Until December 2026
✨Tip Number 1
Get to know the brand inside out! Dive into Kiehl's history, values, and product lines. When you walk into that interview, you want to show them you're not just another candidate; you're a passionate advocate for their brand.
✨Tip Number 2
Practice your storytelling skills! Be ready to share how you've delivered exceptional customer experiences in the past. Use specific examples that highlight your ability to connect with customers and drive sales.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Kiehl's team and ready to make an impact!
We think you need these skills to ace Kiehl's Assistant Manager, White City Boutique (40 Hours) -FTC Until December 2026
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for beauty and retail shine through! We want to see how much you care about delivering exceptional customer experiences and being part of the L'Oréal Luxe family.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with our values and the specific role of Assistant Manager at Kiehl's.
Be Authentic: Don’t be afraid to let your personality come through in your writing. We appreciate authenticity and want to know the real you, so share your unique story and what makes you a great fit for our team!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to review your details and get you on the path to joining our amazing team!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Brands
Before the interview, dive deep into Kiehl's and L'Oréal's brand history and values. Familiarise yourself with their product lines and recent launches. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team. Prepare examples of how you've successfully managed or developed a team in the past. Highlight your coaching techniques and how you foster a high-performance culture, as this aligns perfectly with the role's requirements.
✨Demonstrate Customer-Centric Thinking
Think about how you can deliver a world-class customer experience. Be ready to discuss strategies you've implemented in previous roles to enhance customer engagement and loyalty. This will resonate well with the company's focus on exceptional service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to drive sales. Practice responses to potential challenges you might face in the role, such as managing underperformance or creating engaging events. This will help you articulate your thought process clearly during the interview.