At a Glance
- Tasks: Lead the IT Service Desk, providing support for 3,500 colleagues across multiple sites.
- Company: Join L'Oréal, a global leader in beauty and innovation.
- Benefits: Grow your career with real responsibility, inclusive culture, and opportunities to make an impact.
- Other info: Embrace diversity and contribute to meaningful societal causes.
- Why this job: Be part of a dynamic team transforming beauty through technology and innovation.
- Qualifications: Experience in IT service management and strong leadership skills required.
The predicted salary is between 36900 - 45100 £ per year.
IT Service Desk Manager - UK & Ireland
Hello, we're L'Oréal.
We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it).
Intrigued?
Keep reading, this might be the opportunity you've been searching for.
A Day in the Life
Lead the IT Service Desk across the UK and Ireland, delivering responsive support for 3,500 colleagues across 6 corporate, logistics, and retail sites.
Reporting to the CIO UK & Ireland, you bridge daily incident resolution with workspace transitions.
- Lead a distributed team of Service Desk Analysts across Level 1 to Level 3 support, maintaining high resolution standards and team engagement.
- Steer IT onboarding and site integrations for newly acquired brands, upgrading campus infrastructure, devices, and user accounts to L'Oréal standards.
- Oversee workplace hardware and desktop environments across two head offices, Irish sales office, three distribution centres, 300 strong Field-force and over 50 retail boutiques.
- Drive incident, asset, and request lifecycles using Service Now, ensuring operational alignment with ITIL frameworks.
- Partner with our global community of 2,000 Tech Experts across 40+ expertises to deploy modern workplace solutions, including Intune and Tanium.
- Act as the key escalation point for critical operational disruptions, executive VIP support, and high-visibility corporate events.
- We Are Looking For
You bring a service-first mindset, translating complex technical changes into smooth onboarding experiences for incoming teams. You bring:
- IT Service Management: Practical expertise managing incident, request, and asset workflows using enterprise ITSM platforms (Service Now) aligned with ITIL frameworks.
- Integration & Project Delivery: Experience coordinating multi-site IT rollouts, office campus upgrades, and technical onboarding during business acquisitions or restructures.
- Team Leadership: Proven track record coaching, supporting, and developing technical support analysts across distributed operations.
- Workplace Technology: Solid command of Windows platforms, Microsoft 365, Active Directory, and endpoint management tools (Intune, Tanium, or SCCM).
- Stakeholder Engagement: Strong interpersonal skills to partner with cross-functional retail, corporate, and brand teams during organisational transitions.
- What's In It For You
- A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)
- Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal
- A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference
An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak
Who We Are
At L'Oréal Tech, we are constantly growing our community of 2,000 Tech Experts worldwide across 40+ areas of expertise, representing 80 nationalities and partnering with over 3,500 Digital Experts to reinvent beauty through technology.
We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.
The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.
Wondering how AI is integrated in our L'Oréal recruitment process? Find practical information and advice in our AI Charter.
IT Service Desk Service Manager employer: L'OREAL GROUP
L'Oréal is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and passion for beauty thrive. As a Beauty Advisor at the Selfridges Trafford Centre, you'll enjoy competitive compensation, generous time off, and exclusive access to a wide range of products, all while being part of a team that values personal growth and innovation. Join us in shaping the future of beauty and making a meaningful impact in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Service Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what L'OREAL GROUP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges L'OREAL GROUP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at L'OREAL GROUP!
✨Direct Apply to L'OREAL GROUP
Let's not forget to apply directly through the L'OREAL GROUP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Service Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at L'OREAL GROUP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at L'OREAL GROUP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at L'OREAL GROUP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
