Helena Rubinstein Skincare Expert, Harrods London (37.5 Hours)

At Helena Rubinstein, we believe that beauty is an art – a powerful expression of individuality and sophistication. Inspired by the pioneering spirit of our founder, Helena Rubinstein, we create luxurious, science-driven skincare solutions that empower every individual to feel confident and embrace their unique beauty. With over a century of expertise, Helena Rubinstein combines cutting‑edge innovation with a deep understanding of skin’s needs, delivering transformative products that redefine luxury and performance.

Driven by a passion for excellence, inclusivity, and empowerment, we offer personalized experiences and high‑performance formulations, inviting everyone to be part of a legacy that celebrates timeless elegance and the pursuit of perfection. Join us in shaping the future of beauty, where science meets artistry, and become part of a brand that honours individuality, sophistication, and the power of innovation.

Who we are looking for:

• A Beauty Enthusiast: You're passionate about all things beauty and love sharing your expertise! You're a pro at giving personalized advice and helping people find the perfect IT Cosmetics products to empower their confidence.
• A Connection Creator: You're a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique needs, and helping them create a beauty routine that reflects their individuality.
• A Trendsetter: You're always on top of the latest beauty and wellness trends. Whether it's in-store or online, you know how to connect with people and build a community around your passion for beauty.
• A Go-Getter: You're driven, ambitious, and love a challenge. You're excited to create innovative in-store experiences and achieve outstanding results.
• An IT Cosmetics Ambassador: You're a true believer in the IT Cosmetics mission to empower confidence through innovative products. You're passionate about representing our iconic brand and sharing its values with customers.

What you will be doing:

• Creating Engaging Beauty Experiences: Design and execute innovative, engaging beauty events and activations that drive customer interest and excitement for IT Cosmetics products.
• Personalized Beauty Consultations: Serve as the go‑to expert for customers, offering personalized recommendations to address individual needs and empower confidence.
• Delivering the IT Cosmetics Experience: Consistently execute the IT Cosmetics service model, ensuring a welcoming and personalized experience for every customer.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into IT Cosmetics' innovative approach to beauty, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Embodying Brand Excellence: Act as an IT Cosmetics Ambassador, providing a personalized customer experience through exceptional service and merchandising standards.
• Staying Trend‑Forward: Maintain a strong understanding of the latest beauty and wellness trends to provide expert advice and personalized recommendations.
• Achieving Sales Targets: Consistently achieve individual and counter sales goals as agreed with your line manager.
• Building Client Relationships: Proactively build authentic relationships with customers, both in‑store and through digital channels, fostering loyalty and repeat business.
• Promoting Events and Activities: Inform new and existing customers about upcoming in‑store events, promotions, and brand activations.
• Brand Advocacy: Passionately represent IT Cosmetics and share your expertise on internal and external social media platforms, adhering to company guidelines.
• Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up‑to‑date product knowledge and brand expertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
• Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

Support and Development – Invest in Your Future with IT Cosmetics

• Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in‑person and online modules during your first three months, covering everything you need to know about our brand and culture.
• Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, and product knowledge.
• Immersive Brand Experience: Connect with the wider IT Cosmetics community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brand and values.
• Exclusive Product Previews: Get hands‑on with the latest innovations and trendsetting IT Cosmetics products at regular training events, staying ahead of the curve.
• On‑Demand Learning Resources: Access our internal platform for self‑directed learning, expanding your knowledge and building valuable relationships.

Career Growth Opportunities: Collaborate with your Counter Manager, Area Manager, and Education team to chart your career path and unlock your full potential within IT Cosmetics and L'Oréal Luxe.

Benefits and Rewards – Be Rewarded, Be Valued, Be L'Oréal:

• Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
• Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
• Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well‑being.
• Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
• Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives.

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued.