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For Companies At a Glance
- Tasks: Engage customers and guide them to the perfect products while supporting your team.
- Company: Join Aesop, a brand known for its exceptional customer experiences and inclusive culture.
- Benefits: Enjoy up to 50% product discount, professional development, and wellness initiatives.
- Other info: Full-time role with opportunities for career growth and community engagement.
- Why this job: Develop your leadership skills in a creative environment that values diversity and inclusion.
- Qualifications: Experience in people management and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Aesop is delighted to now welcome applications for the Assistant Store Manager position for our signature space at Aesop Bicester Village. As an Assistant Store Manager, you will engage, listen and guide customers to relevant products. You will partner with the Store Manager to lead, develop and motivate the team to deepen the experience of our products, creating exceptional and inclusive customer experiences that contribute to our overall commercial success. Working full‑time on‑site, including some weekend work, you will provide operational, administrative and leadership support within the store while maintaining Aesop’s impeccable standards. This role offers a unique opportunity to develop transferable people‑management skills, external stakeholder relationships and the ability to influence a high‑performing team.
What We Are Looking For
- Experience in a people‑management role or similar within a customer‑service environment
- Proven track record of effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in, contributing to and leading a team; creating an inclusive and psychologically safe work environment
- Demonstrated ability to use empathy to manage interpersonal relationships
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication, problem‑solving and merchandising skills
- Working knowledge of the skin‑care industry (advantageous)
- Knowledge of hair‑care, body‑care, fragrance and home categories (advantageous)
- Computer literacy covering strong familiarity with Microsoft Office suite
Job Details
This position is full time, 40 hours per week for a fixed term of 12 months and operates on‑site.
What's on Offer
- Up to 50% product discount
- Cycle‑to‑work scheme
- In‑house product and core skills training
- Competitive commission opportunities based on store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee‑assistance programmes and complimentary subscription to Headspace mindfulness
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We promote inclusion for all, believing that diversity, inclusion and belonging play an important role in our success. We actively encourage everyone to consider becoming part of our journey.
Assistant Store Manager | Aesop St James Quarter, Edinburgh | Full Time employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager | Aesop St James Quarter, Edinburgh | Full Time
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time exploring Aesop's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As an Assistant Store Manager, you'll need to engage with customers and lead a team. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Showcase your selling skills! Prepare examples of how you've driven commercial outcomes in previous roles. Be ready to discuss specific situations where your empathy and problem-solving made a difference in customer experiences.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to highlight your passion for Aesop and the role right from the start.
We think you need these skills to ace Assistant Store Manager | Aesop St James Quarter, Edinburgh | Full Time
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've engaged with customers in the past and how you’ve created memorable experiences. We love seeing candidates who genuinely care about making a difference!
Highlight Your Leadership Skills: As an Assistant Store Manager, you'll be leading a team, so make sure to showcase your people-management experience. Talk about times when you've motivated or developed others, and how you’ve contributed to a positive team environment. We want to see your leadership style in action!
Tailor Your Application to Aesop: Take a moment to research Aesop and our values. Tailor your application to reflect how your skills and experiences align with our mission of creating exceptional customer experiences. We appreciate candidates who take the time to understand our brand and what we stand for.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to attach your CV and cover letter seamlessly. Plus, it shows us that you’re keen on joining our team at Aesop!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Products
Before the interview, make sure you have a solid understanding of Aesop's product range. Familiarise yourself with their skincare, haircare, and fragrance lines. This will not only show your genuine interest in the brand but also help you engage in meaningful conversations about how to guide customers effectively.
✨Showcase Your People Skills
As an Assistant Store Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed or motivated a team. Highlight your ability to create an inclusive environment and how you've used empathy to resolve conflicts or improve team dynamics.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous sales experiences and how you've driven commercial outcomes. Think of specific instances where you exceeded sales targets or implemented strategies that improved customer engagement. This will illustrate your capability to contribute to Aesop's commercial success.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the store's culture, team dynamics, and Aesop's approach to customer experience. This shows your curiosity and eagerness to understand how you can fit into their unique environment.