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- Tasks: Engage and guide customers to find the perfect Aesop products for their needs.
- Company: Join Aesop, a global brand known for its inclusive and sustainable values.
- Benefits: Enjoy up to 50% off products, wellness leave, and paid volunteering.
- Other info: Flexible part-time role with opportunities for personal and professional growth.
- Why this job: Be part of a team that creates exceptional customer experiences in a vibrant environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Aesop is a global retail organisation committed to inclusive and sustainable values.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 16 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What’s On Offer
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy – where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop Retail Consultant | St James Quarter | Part Time in Edinburgh employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | St James Quarter | Part Time in Edinburgh
✨Tip Number 1
Get to know Aesop's values and products inside out. When you walk into that interview, show us how you can embody our commitment to inclusivity and sustainability. It’s all about connecting with our ethos!
✨Tip Number 2
Practice your customer engagement skills! Role-play scenarios where you guide customers through their product journey. We want to see how you can create those intentional interactions that make a difference.
✨Tip Number 3
Show off your teamwork spirit! Share examples of how you've contributed to a team in the past. We love candidates who can collaborate and bring positive energy to our spaces.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to see your application and get you on the path to joining our amazing team at Aesop. Plus, it shows you’re serious about being part of our community!
We think you need these skills to ace Aesop Retail Consultant | St James Quarter | Part Time in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you engage with customers and create memorable experiences, so share any relevant stories or examples that highlight your skills in this area.
Tailor Your Application: Make sure to customise your application to reflect the values and culture of Aesop. We appreciate candidates who take the time to align their experiences with our commitment to inclusivity and sustainability, so don’t hesitate to showcase how you embody these principles.
Highlight Teamwork Skills: Since we value collaboration, be sure to mention any experiences where you've successfully worked as part of a team. Whether it’s in a previous job or a group project, showing that you can contribute positively to a team dynamic will definitely catch our eye.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Aesop family!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Products
Before the interview, make sure you have a solid understanding of Aesop's product range, especially in skincare, hair care, and body care. Familiarise yourself with their ingredients and benefits so you can confidently discuss how they meet customer needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond to help a customer or resolved a challenging situation. This will demonstrate your ability to engage and listen to customers effectively.
✨Emphasise Teamwork
Aesop values collaboration, so be ready to share instances where you've successfully worked as part of a team. Highlight how you contributed to a positive team environment and how you can bring that same energy to their retail space.
✨Be Open and Curious
During the interview, show your open mindset by asking thoughtful questions about the company culture and values. This not only shows your interest but also aligns with Aesop's commitment to inclusivity and understanding diverse perspectives.