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For Companies At a Glance
- Tasks: Deliver exceptional service to customers and manage operational queries.
- Company: Join L'Oréal, a global leader in beauty with a commitment to inclusivity.
- Benefits: Enjoy up to 60% off products, private medical insurance, and career development.
- Why this job: Make a real impact in customer care while growing your skills.
- Qualifications: Strong communication skills and a knack for problem-solving required.
- Other info: Dynamic work environment with real responsibility from day one.
The predicted salary is between 30000 - 42000 £ per year.
Overview
As a Customer Care Executive, you\’ll be at the heart of delivering exceptional service to our Pharmacies, Department Stores, and Medi-Spa customers. Your mission? To ensure their needs are met seamlessly from order to delivery. You\’ll be the go-to person for operational queries, representing the division with professionalism and care.
Responsibilities
- Customer Liaison: Build strong relationships with internal teams and external customers, acting as the first point of contact for operational queries.
- Problem-Solving: Dive into root causes of issues, propose solutions, and improve processes to enhance customer satisfaction.
- Operational Excellence: Use tools like SAP and Microsoft Office to manage orders, track deliveries, and ensure smooth operations.
- Customer Experience: Support our customer satisfaction survey analysis and contribute to action plans that elevate the LDB customer journey.
- Collaboration: Work cross-functionally with various departments to deliver results and drive long-term improvements.
We Are Looking For
- Strong Communicator: Excellent interpersonal and influencing skills to build relationships across all levels.
- Supply Chain Knowledge: A solid understanding of supply chain processes.
- Tech-Savvy: Comfortable learning new IT systems; SAP experience is a plus.
- Organized Multitasker: Proven ability to prioritize and manage multiple tasks in a fast-paced environment.
- Solution-Oriented: A logical thinker who can resolve complex issues under pressure.
- Team Player: Adaptable communication style and ability to collaborate effectively with diverse teams.
What’s In It For You
- A place to grow: Real responsibility from day one, with opportunities to develop your skills and career.
- Inclusive environment: A workplace where everyone is accepted, celebrated, and empowered to thrive.
- Perks galore: Up to 60% off our iconic brands, private medical and dental insurance, enhanced family leave, and more.
- Learning culture: Access to top-notch training programs, leadership talks, and development opportunities.
Who We Are
L\’Oréal is present in 150 markets on five continents. For over a century, we\’ve been devoted to creating beauty that moves the world. As the industry leader, we tackle complex challenges at scale while staying committed to making the world a more inclusive and sustainable place.
How We Recruit
At L\’Oréal, we celebrate diversity in all its forms. We\’re committed to creating an equitable and inclusive environment where everyone feels welcome and valued. When we look for talent, we welcome difference—different backgrounds, experiences, and perspectives.
Ready to make an impact? Apply now and join us in shaping the future of beauty!
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Customer Care Executive - Trafford employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive - Trafford
✨Tip Number 1
Network like a pro! Reach out to current employees at L'Oréal on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and problem-solving. Think of examples from your past experiences that showcase your skills, especially in building relationships and resolving issues.
✨Tip Number 3
Show off your tech-savvy side! Familiarise yourself with SAP and Microsoft Office before the interview. Being able to discuss how you’ve used these tools in previous roles will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the L'Oréal family.
We think you need these skills to ace Customer Care Executive - Trafford
Some tips for your application 🫡
Show Your Customer Care Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've built relationships and resolved issues in the past, so share specific examples that showcase your skills!
Be Problem-Solving Savvy: We love a good problem-solver! In your application, mention times when you've tackled challenges head-on. Describe the situation, what you did, and the positive outcome. This will show us you're ready to dive into operational queries.
Tech is Your Friend: If you've got experience with tools like SAP or Microsoft Office, shout about it! We’re looking for someone who’s tech-savvy, so don’t forget to mention any relevant IT skills in your application to catch our eye.
Keep It Organised and Clear: Make sure your application is well-structured and easy to read. We appreciate clarity and organisation, especially since you'll be juggling multiple tasks in this role. A tidy application reflects your ability to manage tasks effectively!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Customer Care Basics
Before the interview, brush up on customer care principles and best practices. Understand what exceptional service looks like and be ready to share examples of how you've delivered it in the past.
✨Familiarise Yourself with Supply Chain Processes
Since this role involves liaising with various teams, having a solid grasp of supply chain processes will set you apart. Do some research on how order management works and be prepared to discuss how you can contribute to operational excellence.
✨Show Off Your Tech Skills
If you have experience with SAP or similar systems, make sure to highlight it. If not, demonstrate your willingness to learn new IT systems quickly. Bring up any relevant tech tools you've used in previous roles that could relate to managing orders or tracking deliveries.
✨Prepare for Problem-Solving Scenarios
Think of specific challenges you've faced in previous jobs and how you resolved them. Be ready to discuss your thought process and the steps you took to improve customer satisfaction, as this will showcase your solution-oriented mindset.
